Physical Security Officer I

Spectrum; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Spectrum is seeking a Physical Security Officer to protect lives and property at our corporate campuses. You will maintain a visible presence, patrol properties, monitor cameras, control entry, screen deliveries, and respond to incidents with professionalism and courtesy.

You will work to identify vulnerabilities, coordinate with internal teams, and adhere to Spectrum’s Integrity Policy and Code of Conduct while learning Spectrum security platforms and participating in trainings.

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer service in retail or hospitality.
• Must obtain/hold valid driver’s license and access to reliable transportation.
• Ability to register with state and local authorities as a security guard.
• Ability to provide DD214 discharge document if offered a job.

Responsibilities

• Maintain a visible security presence and conduct on-site patrols.
• Monitor cameras and access systems; control entry and screening of deliveries.
• Respond to incidents and coordinate with internal partners.
• Complete incident reports and updates; ensure adherence to policies.

Skills

Professional attitude

Communication skills

Active listening

Process implementation

Situational awareness

Issue identification

Attention to detail

Training compliance

MS Office

Security platforms knowledge

Education

High school diploma or equivalent

Security certification or related academy training

Tools

Access control systems

Guard tour platform

Video surveillance systems

Security software/incident reporting

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you ready to take on the challenge of ensuring the safety and security of Spectrum’s Corporate Campuses? Can you maintain a vigilant presence and expertly manage security systems? If so, joining Spectrum as a Physical Security Officer may be the right fit for you.

This job ensures a safe and secure work environment at Spectrum’s Corporate Campuses and facilities. Physical Security Officers protect lives and property, maintain order, and safeguard Spectrum’s interests with professionalism and courtesy. Responsibilities include maintaining a visible presence, patrolling properties, monitoring cameras and access systems, controlling entry, screening deliveries, and responding to incidents. Physical Security Officers must be proficient in Spectrum's security platforms.

How You’ll Make an Impact

• Actively support efforts to enhance the customer experience by conducting daily on-site security operations, including access control, patrols, alarm response, mail screening, critical incident response, and incident investigations.
• Identify and report security vulnerabilities and safety issues, creating and updating incident reports as necessary.
• Coordinate and liaise with internal business partners, ensuring seamless communication and collaboration.
• Adhere to Spectrum’s policies, Integrity Policy, and Code of Conduct when handling sensitive or confidential information.
• Ensure quality service and adherence to policies and procedures, while maintaining and utilizing team equipment.
• Become proficient in Spectrum security platforms and technology, conduct required security training and assist with special events and other duties as needed.

Working Conditions

• Walking and standing for significant periods of time, as well as speaking, listening, observing

What You’ll Bring to Spectrum

Required Qualifications

Education

• High school diploma or equivalent

Experience

• 2+ years of Customer Service in the retail or hospitality sector

License

• Must possess a valid Driver’s License, have access to reliable transportation
• Ability to register with state and local authorities as a security guard
• Ability to provide, upon job offer, a DD214 discharge document with discharge status indicated

Skills

• Consistently displays a professional and positive attitude
• Effective oral and written communication skills
• Active listening skills Ability to interact cordially and communicate with the team, internal partners, and the public
• Ability to implement processes
• Ability to assess and evaluate situations effectively
• Ability to identify critical issues quickly and accurately, and employ appropriate measures
• Attention to detail
• Ability to successfully complete all training required for the position
• Ability to use office software/computer skills (MS Office - Word, PPT, Excel)
• Ability to operate a radio, telephone, and cellular phone with associated applications
• Ability to learn Spectrum’s access control systems, guard tour platform, video systems, and other security-related technology

Schedule & Travel

• Willing and able to work flexible schedules

Preferred Qualifications

Education

• Security Certification Graduate of a law enforcement training academy

Experience

• Prior law enforcement/military/fire service/hospitality/customer service/security operations in a corporate setting

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.