PHS Billing Analyst I

Standard Insurance; Portland (OR); On-site; USD 29,000 - 43,000; Full time

Job summary

The Standard seeks a PHS Billing Analyst in Portland, OR to ensure accurate premium billing for group insurance policies. You will process and reconcile billing transactions, resolve discrepancies, and partner with internal and external teams to support billing operations.

You will drive process improvements, assist with system enhancements, and deliver exceptional customer service while maintaining a high attention to detail in a fast-paced, compliant environment.

Qualifications

• Education: High School Diploma or equivalent
• Experience: 2+ year of accounting or complex financial experience
• 2+ years of customer service experience, preferably in a healthcare, insurance, or financial services environment.
• Experience with billing, premium processing, reconciliation, or related financial operations.
• Intermediate proficiency in Microsoft Excel and Word.
• Strong analytical, research, and problem-solving skills with a high attention to detail.
• Familiarity with billing and administrative systems such as Group Access, GroupFacts, AdminEase, Lawson, Clarity, or OMAR.

Responsibilities

• Process and reconcile premium billing transactions, including adjustments, reversals, and delinquent accounts.
• Prepare, review, and audit group invoices to ensure accuracy and timely delivery.
• Research and resolve billing discrepancies while partnering with internal teams and customers.
• Serve as a billing subject matter expert and provide guidance on complex inquiries.
• Support system enhancements, audits, reporting activities, and process improvement initiatives.

Skills

Analytical skills

Attention to detail

Customer service

Communication skills

Education

High School Diploma or equivalent

Tools

Group Access

GroupFacts

AdminEase

Lawson

Clarity

OMAR

Job description

The next part of your journey is right around the corner - with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we've been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

The PHS Billing Analyst plays a key role in ensuring accurate and timely premium billing for group insurance policies. This position processes and reconciles billing transactions, resolves discrepancies, and collaborates with internal and external partners to support billing operations. The role also contributes to process improvements, system enhancements, and the delivery of exceptional customer service.

Key Responsibilities

• Process and reconcile premium billing transactions, including adjustments, reversals, and delinquent accounts.
• Prepare, review, and audit group invoices to ensure accuracy and timely delivery.
• Research and resolve billing discrepancies while partnering with internal teams and customers.
• Serve as a billing subject matter expert and provide guidance on complex inquiries.
• Support system enhancements, audits, reporting activities, and process improvement initiatives.

*This role requires the ability to work between the hours of 8am-6pm EST.

Skills and Background You'll Need

• Education: High School Diploma or equivalent
• Experience: 2+ year of accounting or complex financial experience
• 2+ years of customer service experience, preferably in a healthcare, insurance, or financial services environment.
• Experience with billing, premium processing, reconciliation, or related financial operations.
• Intermediate proficiency in Microsoft Excel and Word.
• Strong analytical, research, and problem-solving skills with a high attention to detail.
• Familiarity with billing and administrative systems such as Group Access, GroupFacts, AdminEase, Lawson, Clarity, or OMAR.

Key Behaviors of a Successful Candidate

• Adaptability: Sees possibilities in changing circumstances, accepts and understands change and alters
• Driving Success: Acts with urgency, pursues ambitious goals and shows resilience in the face of obstacles and setbacks.
• Winning Together: Actively engages colleagues to achieve shared outcomes by developing trust, inviting diverse perspectives and pushing to bring the best ideas forward.

Why Join The Standard?

To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually - PTO increases with tenure
• A supportive, responsive management approach and opportunities for career growth and advancement
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

Salary Range: 21.39 - 31.37

Positions will be posted for at least 5 days from original posting date.

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufac