Photo Specialist

Walgreens; Watertown (SD); On-site; USD 21,000 - 23,000; Full time

Job summary

Walgreens in Watertown, SD is seeking a Photo Specialist to deliver a distinctive customer experience at the photo counter, offering expert photo services, digital passport photos, and support for in-store transactions.

You will own the photo department operations, manage inventory and supplies, process transactions, promote photo products, assist at checkout, and collaborate with teammates to maintain a clean, safe, and friendly environment while meeting sales and service goals.

Qualifications

• Fluent English (reading, writing, speaking).
• Willingness to work flexible schedule including evenings and weekends.

Responsibilities

• Provide courteous, accurate service at the photo counter and assist with digital passport photos.
• Promote photo products and services and upsell as appropriate.
• Process cash transactions, returns, refunds, exchanges, and rain checks following cash handling procedures.
• Maintain inventory, supplies, and organization of the photo department to meet forecasted demand.
• Fulfill photo, online, and web pickup orders accurately and on time.
• Support services like FedEx and Western Union while ensuring policy compliance.
• Operate store systems and troubleshoot to support daily operations.
• Keep the photo department clean, well-merchandised, and compliant with safety standards.
• Collaborate with team members to staff photo operations and cover shifts as needed.

Skills

Customer service

Cash handling

Inventory management

Merchandising

Team collaboration

Communication

Tools

POS system

Job description

Job Summary

Delivers a distinctive and delightful customer experience by providing expert photo services, digital passport photos, and support for customer service transactions, including FedEx, Western Union, and online order fulfillment. Owns the inventory, organization, and operational readiness of the photo department by maintaining supplies, monitoring inventory levels, and ensuring product and service availability to meet customer needs. Promotes photo products and services, assists customers at checkout registers, accurately processes transactions and cash handling activities, supports merchandising initiatives, and collaborates with team members to maintain a clean, safe, and customer focused environment while achieving operational and business goals.

Job Responsibilities

Customer Experience

• Engages customers and patients at the photo counter with warmth and purpose by greeting them, proactively offering assistance, and identifying needs to provide personalized products and services. Takes ownership of customer concerns, resolving issues and answering questions to ensure a positive and seamless experience.
• Models and reinforce customer-obsessed behaviors and service best practices across the team to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and behaviors by consistently greeting customers warmly, assisting through proactive and personalized support, and solving customer needs through resolution and follow-through until satisfied.

Operations

• Delivers courteous, friendly, accurate, and efficient service in the photo department, including digital passport photo services and promotion of photo products and services.
• Recommends products, services, upgrades, and companion items to meet customer needs and drive sales opportunities.
• Processes customer transactions accurately, including purchases, returns, refunds, exchanges, and rain checks, while adhering to cash handling procedures.
• Owns the inventory, supplies, organization, and operational readiness of the photo department by monitoring inventory levels, maintaining records, ensuring product availability, and maintaining photo expense, raw material, and supply inventory levels that align with forecasted three-week customer demand.
• Processes and fulfills photo, online, and web pickup orders, ensuring accuracy, timeliness to deliver a seamless customer experience.
• Provides customer support for service offerings, including FedEx, Western Union, and other auxiliary services, while ensuring compliance with applicable policies and procedures.
• Maintains photo equipment and utilizes store systems and technology to support daily operations, troubleshoot issues, and deliver quality results.
• Maintains a clean, organized, safe, and well-merchandised photo department and contributes to overall store appearance and operational standards.
• Supports photo and nearby departments in merchandising execution through display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
• Supports the cross-training and development of store team members on photo department operations and services to ensure adequate coverage and operational continuity during times when the Photo Specialist is not scheduled.
• Follows company policies, asset protection standards, and applicable regulatory requirements to help ensure a safe, compliant, and secure environment.
• Collaborates effectively with team members, maintains respectful working relationships, and completes additional assignments as needed to support business objectives.

Training & Personal Development

• Attends training and completes e-Learnings requested by Manager or assigned by corporate.

Basic Qualifications

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

Salary Range: $15 - $17.5 / Hourly