Photo Specialist

Walgreens; De Motte (IN); On-site; USD 21,000 - 23,000; Full time

Job summary

Walgreens is seeking a Photo Specialist to deliver a distinctive customer experience at the photo counter, including digital passport photos and in-store services. You will manage inventory, assist at checkout, process transactions, and support merchandising to keep the photo department ready and welcoming.

In this role you will engage customers with warmth, promote photo products, handle returns and exchanges, and maintain equipment and store systems to ensure accurate orders and a clean, safe

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekend hours.

Responsibilities

• Engages customers and patients at the photo counter with warmth and purpose, greeting them and identifying needs to provide personalized products and services.
• Models and reinforces customer-obsessed behaviors to deliver a distinctive customer experience.
• Delivers courteous, accurate, and efficient service in the photo department, including digital passport photo services and promotion of photo products.
• Recommends products, services, upgrades, and items to meet customer needs and drive sales.
• Processes customer transactions accurately, including purchases, returns, refunds, exchanges, and rain checks, with proper cash handling.
• Maintains inventory, supplies, organization, and operational readiness of the photo department.
• Processes and fulfills photo, online, and web pickup orders for timely delivery.
• Provides customer support for services like FedEx and Western Union while complying with policies.
• Maintains photo equipment and uses store systems to support daily operations.
• Keeps the photo department clean, safe, and well-merchandised and supports merchandising across nearby departments.
• Supports cross-training of team members for photo operations to ensure coverage.
• Follows policies and asset protection standards to maintain a safe environment.
• Collaborates with team members and completes additional assignments as needed.

Skills

English fluency

Job description

Job Summary

Delivers a distinctive and delightful customer experience by providing expert photo services, digital passport photos, and support for customer service transactions, including FedEx, Western Union, and online order fulfillment. Owns the inventory, organization, and operational readiness of the photo department by maintaining supplies, monitoring inventory levels, and ensuring product and service availability to meet customer needs. Promotes photo products and services, assists customers at checkout registers, accurately processes transactions and cash handling activities, supports merchandising initiatives, and collaborates with team members to maintain a clean, safe, and customer focused environment while achieving operational and business goals.

Job Responsibilities

Customer Experience

• Engages customers and patients at the photo counter with warmth and purpose by greeting them, proactively offering assistance, and identifying needs to provide personalized products and services. Takes ownership of customer concerns, resolving issues and answering questions to ensure a positive and seamless experience.
• Models and reinforce customer-obsessed behaviors and service best practices across the team to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and behaviors by consistently greeting customers warmly, assisting through proactive and personalized support, and solving customer needs through resolution and follow-through until satisfied.

Operations

• Delivers courteous, friendly, accurate, and efficient service in the photo department, including digital passport photo services and promotion of photo products and services.
• Recommends products, services, upgrades, and companion items to meet customer needs and drive sales opportunities.
• Processes customer transactions accurately, including purchases, returns, refunds, exchanges, and rain checks, while adhering to cash handling procedures.
• Owns the inventory, supplies, organization, and operational readiness of the photo department by monitoring inventory levels, maintaining records, ensuring product availability, and maintaining photo expense, raw material, and supply inventory levels that align with forecasted three-week customer demand.
• Processes and fulfills photo, online, and web pickup orders, ensuring accuracy, timeliness to deliver a seamless customer experience.
• Provides customer support for service offerings, including FedEx, Western Union, and other auxiliary services, while ensuring compliance with applicable policies and procedures.
• Maintains photo equipment and utilizes store systems and technology to support daily operations, troubleshoot issues, and deliver quality results.
• Maintains a clean, organized, safe, and well-merchandised photo department and contributes to overall store appearance and operational standards.
• Supports photo and nearby departments in merchandising execution through display maintenance, promotional and seasonal setups, inventory activities, resets, and revisions.
• Supports the cross-training and development of store team members on photo department operations and services to ensure adequate coverage and operational continuity during times when the Photo Specialist is not scheduled.
• Follows company policies, asset protection standards, and applicable regulatory requirements to help ensure a safe, compliant, and secure environment.
• Collaborates effectively with team members, maintains respectful working relationships, and completes additional assignments as needed to support business objectives.

Training & Personal Development

• Attends training and completes e-Learnings requested by Manager or assigned by corporate.

Basic Qualifications

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

Salary Range: $15 - $17.5 / Hourly