Photo Services & Customer Experience Specialist

Walgreens; Cartersville (GA); On-site; USD 2,066,000 - 2,480,000; Full time

Job summary

Walgreens in Cartersville, GA seeks a Photo Specialist to deliver a distinctive customer experience by providing expert photo services, passport photos, and support for transactions including FedEx, Western Union, and online orders. You will own the photo department inventory, maintain supplies, monitor levels, and promote products to meet customer needs.

You will assist at checkout, process transactions, and ensure a safe, clean, and merchandised environment while helping meet store goals.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekend hours.
• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.

Responsibilities

• Engages customers and patients at the photo counter with warmth and purpose by greeting them, proactively offering assistance, and identifying needs to provide personalized products and services.
• Models and reinforce customer-obsessed behaviors and service best practices to deliver a distinctive and delightful customer experience.
• Delivers courteous, friendly, accurate, and efficient service in the photo department, including digital passport photo services and promotion of photo products and services.
• Recommends products, services, upgrades, and companion items to meet customer needs and drive sales opportunities.
• Processes customer transactions accurately, including purchases, returns, refunds, exchanges, and rain checks, while adhering to cash handling procedures.
• Owns the inventory, supplies, organization, and operational readiness of the photo department by monitoring inventory levels and maintaining records.
• Processes and fulfills photo, online, and web pickup orders, ensuring accuracy and timeliness.
• Provides customer support for service offerings, including FedEx, Western Union, and other auxiliary services.
• Maintains photo equipment and store systems to support daily operations and repairs as needed.
• Maintains a clean, organized, safe, and well-merchandised photo department and supports merchandising efforts.

Job description

Walgreens in Cartersville, GA seeks a Photo Specialist to deliver a distinctive customer experience by providing expert photo services, passport photos, and support for transactions including FedEx, Western Union, and online orders. You will own the photo department inventory, maintain supplies, monitor levels, and promote products to meet customer needs.

You will assist at checkout, process transactions, and ensure a safe, clean, and merchandised environment while helping meet store goals.