Photo Department Specialist — Flexible Schedule & Customer Focus

Walgreens; Waunakee (WI); On-site; USD 21,000 - 26,000; Full time

Job summary

Walgreens Waunakee, WI seeks a Photo Department Specialist to deliver expert photo services, passport photos, and assistance for customer transactions. You will own the photo desk, manage supplies and inventory, and promote photo products while assisting customers at checkout.

The role emphasizes cash handling accuracy, friendly service, and collaboration with store teams to maintain a clean, safe, and customer-focused environment.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekend hours.
• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.

Responsibilities

• Engages customers and patients at the photo counter with warmth and purpose by greeting them, proactively offering assistance, and identifying needs to provide personalized products and services.
• Models and reinforce customer-obsessed behaviors and service best practices across the team to deliver a distinctive and delightful customer experience.
• Delivers courteous, friendly, accurate, and efficient service in the photo department, including digital passport photo services and promotion of photo products and services.
• Processes customer transactions accurately, including purchases, returns, refunds, exchanges, and rain checks, while adhering to cash handling procedures.
• Owns the inventory, supplies, organization, and operational readiness of the photo department by monitoring inventory levels, maintaining records, ensuring product availability.
• Processes and fulfills photo, online, and web pickup orders, ensuring accuracy and timeliness.
• Provides customer support for service offerings, including FedEx, Western Union, and other auxiliary services.
• Maintains photo equipment and utilizes store systems to support daily operations and troubleshoot issues.
• Maintains a clean, organized, safe, and well-merchandised photo department.
• Supports photo and nearby departments in merchandising execution through display maintenance and seasonal setups.
• Supports cross-training of store team members on photo department operations.
• Follows company policies, asset protection standards, and applicable regulatory requirements.
• Collaborates with team members and completes additional assignments to support business objectives.

Skills

Customer service

Cash handling

Photo services

Sales

Job description

Walgreens Waunakee, WI seeks a Photo Department Specialist to deliver expert photo services, passport photos, and assistance for customer transactions. You will own the photo desk, manage supplies and inventory, and promote photo products while assisting customers at checkout.

The role emphasizes cash handling accuracy, friendly service, and collaboration with store teams to maintain a clean, safe, and customer-focused environment.