Phone Support for Facility Maintenance (Remote)

Abco Maintenance Inc; Miami (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player in facility maintenance is seeking a Maintenance and Construction Support Specialist to provide remote technical support to field technicians. This role allows you to leverage your extensive hands-on experience while transitioning from fieldwork to a supportive position. With a flexible schedule and competitive pay, you will guide technicians through complex tasks in various trades, ensuring efficient project completion. Enjoy benefits like medical, dental, vision, and paid vacation as you grow in a dynamic and supportive environment.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

401K

Paid Vacation

Flexible Schedule

All Necessary Equipment Provided

Qualifications

• 5+ years of hands-on experience in maintenance and construction trades.
• Ability to perform independently with minimal guidance.

Responsibilities

• Provide daily technical support to field technicians.
• Offer expert advice on work orders for project completion.

Skills

Technical Support

Problem-Solving

Communication Skills

Project Management

Tools

Phone Systems

Laptops

Support Tools

Job description

Phone Support for Facility Maintenance (Remote)

Join to apply for the Phone Support for Facility Maintenance (Remote) role at ABCO Facility Maintenance.

About ABCO Maintenance: ABCO Maintenance is a leading Commercial Facility Maintenance and Construction company serving the Tri-State area for over 35 years. We seek an experienced technician to transition from the field into a fully remote support role, leveraging your expertise to guide our field technicians.

Why Join ABCO?

• Competitive pay of $20 to $25+ per hour (based on experience)
• Flexible schedule with full-time or part-time options
• Weekly compensation
• Fully remote position with all necessary equipment provided
• Medical, Dental, Vision, and 401K benefits (for Full-Time employees)
• Paid vacation (for Full-Time employees)
• Opportunity for advancement

Position Overview: As a Maintenance and Construction Support Specialist, you will assist field technicians by providing expert advice on various projects, helping them complete work orders and resolve technical issues. This role is ideal for someone with extensive hands-on experience in skilled trades who wants to transition out of the field but continue utilizing their knowledge.

Key Responsibilities:

• Technical Support:
• Provide daily technical support to field technicians, guiding project requirements and troubleshooting as needed.
• Assist with complex tasks in electrical, plumbing, carpentry, mechanical, HVAC/R, and roofing.
• Project Guidance & Troubleshooting:
• Offer expert advice on work orders to ensure efficient and accurate project completion.
• Help technicians overcome obstacles encountered during work.
• Communication & Coordination:
• Explain technical tasks and solutions clearly to technicians.
• Maintain effective communication with the field team and internal departments.

Position Requirements:

• 5+ years of hands-on experience in maintenance and construction trades (Electrical, Plumbing, Carpentry, Mechanical, HVAC/R, Roofing).
• Ability to perform independently with minimal guidance.
• Strong communication skills for explaining technical tasks.
• Proficiency with technology, including phone systems, laptops, and support tools.
• Excellent problem-solving skills.
• Remote project and team management skills.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Facilities Services