Phone & Data Entry Specialist (Remote)

Jobsultant Solutions; Shreveport (LA); Remote; USD 15,911 - 22,661; Full time

Benefits offered by this job

Starting pay of $14/hour

Shift differential for nights and weekends

Paid training for 2-3 weeks

Eligibility for benefits after 60 days

Job summary

A leading phone and data entry service provider is seeking a Phone & Data Entry Specialist to work remotely. The role entails verifying nurse credentials, managing calls, and conducting data entry. Candidates should have customer service experience, strong communication skills, and the ability to work independently. This full-time position offers $14/hour plus shift differentials, flexible work hours, and paid training. Join a critical team enabling essential healthcare workers in Louisiana.

Qualifications

• 1 year of customer service or customer support experience required.
• Must type accurately at 35 words per minute.
• Background check applicable with state and federal laws.

Responsibilities

• Manage inbound or outbound calls in a timely manner.
• Perform Data Entry and Customer Service skills.
• Follow communication scripts when handling calls.
• Identify customers' needs and provide solutions.

Skills

Customer service experience

Call center experience

Technical savvy

Strong verbal communication

Active listening skills

Ability to type 35 words per minute

Tools

Intel Core i5 processor or greater

Windows 8.1 / 10

USB headset

Antivirus software

Job description

About the job Phone & Data Entry Specialist (Remote)

Help our essential workers get to the frontlines! We are looking for phone and data entry specialists to play a part in connecting nurses with healthcare facilities needing to fill shifts. You will navigate online to verify the nurses credentials after theyve selected the healthcare facility they would like to work with. Youll then follow-up with the nurse with a written message to confirm if their credentials are valid for that facility. You will also be handling follow up phone calls with those checking on the status of picking up shifts. Join Five Star Call Centers and become part of this critical team helping our essential healthcare workers.

Click here to learn more about becoming Five Star Extraordinary.

This position is work-at-home for individuals living in the state of Louisiana. We have a Bring Your Own Device or equipment can be sent you option. Details below.

Job highlights

Qualifications

• 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience required
• Technical savvy
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and verbal communication skills along with active listening
• A background check applicable with state and federal laws is required

Equipment Provided Option

• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment

Bring Your Own Device (BYOD) Option - This position requires you to provide your own equipment and workspace.

• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)

Hardware/Software Requirements

• Processor: Intel® Core i5 5200 Series or greater
• Memory: 8GB on Windows 8.1 / 10 64 bits
• Screen Resolution: 1280x768 or higher, dual monitors required.
• USB headset
  • Click here for an example
• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
• Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
• Firewall must be enabled (Will be checked prior to allowing login to system)
• Click her for the BYOD policy for full detailed list of requirements

Responsibilities

• Manage large amounts of inbound or outbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Perform Data Entry and Customer Service skills
• Be able to navigate on-line efficiently
• Work requests/records received for those requesting to sign up for a shift
• Identify customers' needs, research to see if request has credentials needed
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested
• Starting pay - $14/hour, plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
• Work hours - Shifts between 12:30pm-11:00pm (CST) Must have a end time of 9p-11p; Work Days - Mon-Fri & Every Other Weekend (day off during the week on wkd rotation)
• Paid Training - 2-3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
• Status - Full Time ; Benefit eligible 1st of month after 60 days - click to see benefits-at-a-glance