PHOENIX AREA WFH W@H Automotive (Mechanical Breakdown) Claims Adjuster

Preferred Warranties Inc.; Phoenix (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in automotive services seeks a Claims Adjuster for WFH opportunities in the Phoenix area. This role involves managing claims processes, utilizing automotive knowledge, and providing excellent customer service. Candidates with experience in the automotive industry are encouraged to apply, with comprehensive benefits and competitive salaries.

Benefits

Up to 4 weeks paid time off

Health insurance

401(k)

Signing bonus

Flexible working hours

Qualifications

• Experience in automotive service or claims is preferred.
• ASE certifications are a plus.
• Understanding of shop procedures and practices.

Responsibilities

• Manage claims from initial complaint to resolution.
• Communicate automotive processes to customers.
• Collaborate with team for claim adjudication.

Skills

Customer service

Problem-solving

Negotiation

Communication

Multi-tasking

Tools

Microsoft Office

Job description

PHOENIX AREA WFH W@H Automotive (Mechanical Breakdown) Claims Adjuster

• Full-time

** THIS ROLE REQUIRES CANDIDATE TO BE RESIDE WITHIN THE PHOENIX METRO AREA, PREFERABLY IN THE EAST VALLEY **

** ATTENTION ALL MECHANICS, TECHS, SERVICE MANAGERS & SERVICE ADVISORS **

Are you:

• Ready to stop turning wrenches 12 hours a day, 6 days a week?
• Ready to say goodbye to CSI?
• Looking to improve your work/life balance while still enjoying a full-time, Monday-Friday, 40-hour work week?
• Seeking an opportunity to leverage your automotive repair and/or service writing experience in new ways?
• Interested in working remotely from your own home?

Who we are:

We CARE First

We work together with utmost care, striving to serve our customers, dealers, shops, and colleagues like family.

We Act with INTEGRITY

Our word is our promise. We uphold our commitments and values without compromise.

We are DYNAMIC

We are positive, energetic, innovative, and adaptable, always looking to the future while celebrating our beginnings.

We are DRIVEN

We continuously push for improvement, sharing our knowledge and learning to grow.

What We’re looking for:

Team members who CARE First & Act with INTEGRITY, driven by challenges and success, in a DYNAMIC environment.

As a Claims Adjuster, you will:

• Manage claims from initial complaint to final resolution following the claims process.
• Understand automotive mechanical processes and communicate effectively with customers and repair centers.
• Collaborate positively with team members for efficient claim adjudication.
• Master all relevant software applications to determine claim coverage, repair costs, and reasons for denial.
• Research mechanical repair processes, labor rates, and industry standards.
• Stay updated on vehicle design changes, recalls, and Technical Service Bulletins.
• Assess shop systems, including ratings, labor rates, and repairs, and recommend appropriate shops.
• Follow inspection guidelines and evaluate reports to make contractual decisions.
• Build relationships with dealer partners, repair centers, and vendors.
• Handle escalated calls professionally, aiming for positive outcomes.

You have:

• Experience in automotive service, including mechanic/technician or service advising/writing.
• Understanding of shop procedures and practices.
• Excellent customer service, problem-solving, negotiation, and communication skills.
• Ability to multi-task and work well in a team.
• Positive attitude and eagerness to learn and grow.
• ASE Certifications (preferred).
• Experience with automotive mechanical claims (preferred).

In addition, you will:

• Have reliable, fast internet (minimum 150 Mbps download & 15 Mbps upload) and a distraction-free environment.
• Be comfortable sitting for long periods and working on the phone.
• Be proficient with computers and multiple programs, including Microsoft Office.
• Be personable and engaging with callers and coworkers.

All information will be kept confidential per EEO guidelines.

Environmental requirements & additional information:

This position is only available to residents within the Phoenix Metro area, preferably in the East Valley. The role may require hybrid work in the future, combining remote and in-office work. It is an entry-level Claims Adjuster role at $20.20/hour, with a $2000 signing bonus payable after 30 and 180 days, subject to conditions. Additional compensation may be available for bilingual candidates or those with relevant mechanical claims experience.

Benefits include up to 4 weeks of paid time off, holidays, health insurance, 401(k), and more.

Schedule includes 8-hour day shifts, Monday to Friday.

COVID-19 precautions are in place, with WFH currently, and future in-office requirements may involve distancing and masks.