Phlebotomy Technician

Mercy Health Corporation; Janesville (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

Mercy Health Corporation in Wisconsin is seeking a dedicated phlebotomy specialist to support specimen collection, patient registration, and accurate data entry within a busy laboratory setting.

The role requires proficiency with LIS/HIS systems, strict adherence to safety protocols, and the ability to communicate clearly with patients and clinical staff. Training and ongoing mentorship are provided to ensure excellence in specimen collection.

Qualifications

• Certified phlebotomist with state certification.
• Experience with LIS/HIS systems preferred.
• Strong attention to detail and patient care.

Responsibilities

• Perform phlebotomy and specimen collection.
• Register patients and collect demographic/insurance information.
• Operate LIS and HIS to receive and release orders.
• Prepare and label specimens accurately and safely.
• Transport specimens to the laboratory and ensure cold chain when required.
• Follow safety and infection control protocols at all times.
• Provide patient instruction on collection procedures.

Skills

Phlebotomy

Patient care

Data entry

Communication

Education

Phlebotomy certification

Tools

LIS

HIS

Data entry software

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Proficient with Hospital Information System--HIS and Laboratory Information Systems--LIS to release orders or register patients as needed.
• Performs patient registration, payment collection, data entry of demographic and insurance information and other procedures as necessary to support efficient sample processing.
• Transfers patient test requests from scripts, requisitions, and verbal orders into the HIS and laboratory computer systems.
• Answers and screen telephone calls in a professional and helpful manner.
• Resolve unusual or unclear test orders by contacting the physician, nurse, reference laboratory and documents actions taken. Refer all unresolved issues to the appropriate supervisor.
• Generates lists and labels. Runs daily reports.
• Reviews order monitor and investigate the collection summary report.
• Assess orders for special collection requirements; patient preparation and appropriate order of draw.
• Accurately identify patients using two patient identifiers. Proficiently perform phlebotomy on patient population to obtain blood specimens.
• Adheres to safety protocols and infection control practices at all times.
• Possess the ability to assess patient response to procedure and interact with the patient at a level that is understandable and comfortable for the patient. Assess patient reaction to procedures and adjust process as indicated. Obtain medical and supervisory assistance as necessary. Accurately identify and label specimens with patient name, date of birth, date and time of collection and collector code.
• Assure specimen integrity by using aseptic technique and following appropriate procedures.
• Proficiently collect other samples as indicated including throat swabs, MRSA swabs, urine samples, heel sticks, finger sticks, blood cultures and blood bank specimens.
• Performs arterial punctures to obtain blood specimens from adults including the appropriate collection charge.--RMH Phlebotomy only
• Performs glucose tolerance and hormone stimulation specimen collection in the specified time increments, as well as accurate patient preparation.
• Performs research program, Lab One, and special collection kit specimen collection.
• Provides patient instruction in the collection and handling of personally collected specimens.
• Performs specialized sample collections including breath alcohol testing, random urine drug screens, pre-employment urine drug screens and legal urine drug screens.
• Receives and accessions collected specimens using LIS, examines for testing acceptability, centrifuges and aliquots specimens as needed and delivers to the appropriate section in the laboratory or batches specimens for courier pick-up.
• Appropriately notify testing personnel of stat requests.
• Accept specimens from a variety of internal and external customers; sort samples; resolve specimen identification or requisition issues; utilize LIS to appropriately receive specimens; package and track specimens for transportation to reference laboratories.
• Possess working knowledge of insurance processes specific to reference laboratories to assure billing is done in accordance with government regulations.

• Is knowledgeable of general insurance information as related to registration and basic rules related to billing such as proper use of collection dates.

• Drives laboratory personal vehicle to client sites, patient homes or facilities. Performs accurate specimen collection at client sites, patient homes or facilities. Transports specimens properly to the lab. Assure receipt of samples to the laboratory;Performs limited waived testing including blood glucose monitoring according to established procedures.
• At the discretion of the supervisor, perform rapid flu and strep tests, mono testing, pregnancy testing and dipstick urinalysis according to established procedures. Perform quality control procedures and proficiency testing accurately and as closely as possible to patient testing. Call critical results to the appropriate licensed caregiver and chart reports as needed.
• Depending on location may be required to perform electrocardiogram tracing ten lead and pediatric EKGs. Communicates critical results to authorized personnel--Only at legacy Rockford locations
• Perform result entry in the LIS.
• Performs temperature checks.
• Cleans and checks laboratory glassware.
• Assists with orientation and training of new partners; coach in customer service excellence on an ongoing basis; assures competence of new partners prior to release of partner from training program; provide input for performance evaluations for phlebotomy partners to phlebotomy supervisor.
• Provides mentorship to phlebotomy staff as needed.