Phlebotomy Team Lead — Field Ops & People Coach

Getlabs, Inc.; United States; Teletrabalho; USD 55 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision insurance

Flexible paid time off

Travel opportunities up to 25%

Resumo da oferta

Getlabs, Inc. is seeking a Team Leader to guide a mobile phlebotomy team across regions, supporting the Field Supervisor and Operations Manager. The role centers on daily Leader Standard Work, team huddles, and KPI framing to ensure high patient experience.

You will hire, onboard, train, and shadow new hires, with up to 25% regional travel to support market expansion. A phlebotomy background and leadership exposure help accelerate growth into healthcare operations leadership.

Qualificações

• 2+ years of phlebotomy experience; mobile or in-home phlebotomy a plus.
• Active phlebotomy certification (and state license where required).
• 1+ year of lead, trainer, preceptor, or informal leadership experience preferred.
• Strong customer service skills and a calm, professional approach with patients.
• Clear written and verbal communication skills.
• Comfortable using Google Workspace, mobile apps, and new technology platforms.
• Organized and dependable, with the ability to manage your own schedule while supporting others.
• Valid driver's license, reliable transportation, and willingness to travel up to 25%.

Responsabilidades

• Lead, coach, and support a team of mobile phlebotomists, serving as their first point of contact for questions and support.
• Follow a daily Leader Standard Work routine: start-of-day check-ins, review of the day's schedule and routes, and end-of-day follow-ups.
• Run short team meetings to share priorities, updates, wins, and safety or quality reminders.
• Track key daily metrics on visual boards or dashboards, and flag issues to the Field Supervisor.
• Use simple problem-solving tools (5 Whys) to find root causes and follow through on action items.
• Perform regular field check-ins and quality spot-checks to confirm standard work and compliance with safety protocols.
• Assist with hiring, onboarding, training, and shadowing new hires, including up to 25% regional travel to support market expansion and training initiatives.
• Help with scheduling adjustments, coverage gaps, and timecard or expense reviews as needed.
• Handle first-level patient and team concerns with empathy, escalating complex issues to leadership.
• Share feedback and improvement ideas from the field to help the team work smarter.

Conhecimentos

Phlebotomy experience

Leadership

Customer service

Communication

Tech aptitude

Scheduling & travel

Formação académica

Phlebotomy certification

State license (where required)

Descrição da oferta de emprego

Getlabs, Inc. is seeking a Team Leader to guide a mobile phlebotomy team across regions, supporting the Field Supervisor and Operations Manager. The role centers on daily Leader Standard Work, team huddles, and KPI framing to ensure high patient experience.

You will hire, onboard, train, and shadow new hires, with up to 25% regional travel to support market expansion. A phlebotomy background and leadership exposure help accelerate growth into healthcare operations leadership.