Phlebotomy Supervisor

LCA Lab. Corp. of America; Santa Monica (CA); On-site; USD 70,000 - 94,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

STD/LTD

401(k)

PTO/FTO

Tuition reimbursement

Employee stock purchase plan

Quarterly bonus

Job summary

Labcorp in Santa Monica, CA is seeking a Phlebotomy Supervisor to lead a team of phlebotomists at client locations including Beverly Hills and surrounding LA areas. You will oversee patient flow, scheduling, and performance while maintaining compliance and exceptional service.

The role requires a California phlebotomy license, prior phlebotomy and supervisory experience, and strong communication skills. Travel to multiple sites may be required; weekends possible based on coverage.

Qualifications

• High school diploma or equivalent.
• Valid California State phlebotomy license.
• 1+ year of phlebotomy experience.
• 1+ year of customer service experience.

Responsibilities

• Supervise a team of phlebotomists at client locations.
• Manage patient flow, wait times and inventory.
• Coordinate schedules and assist with payroll and appraisals.
• Ensure quality service and resolve patient or client issues.
• Travel to additional sites as needed.

Skills

Customer service

Communication

Supervisory experience

Education

High school diploma or equivalent

Associate's degree

Tools

Phlebotomy license

Driver's License

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives. LabCorp is seeking a Phlebotomy Supervisor to join our team in Santa Monica, CA.

Work Schedule

Monday – Friday hours will vary between 8:00 am- 5:00 pm based on coverage needs; Weekend hours may be required as needed.

Job Responsibilities

Supervise a team of approximately 34 or more phlebotomists working in client locations. Patient Service Centers and/or physician's offices in Beverly Hills, Santa Monica, Playa Vista, Westwood, Los Angeles, Century City area. Manage patient flow, wait times, inventory levels and information logs. Monitor monthly productivity and report any deviations as necessary. Coordinate phlebotomists' schedules through resourceful and creative thinking. Perform operational duties such as payroll, monthly schedules, and performance appraisals. Partner with Human Resources regarding employee relations issues and disciplinary actions. Hire and train phlebotomists to fill any open positions. Communicate effectively to internal and external customers including patients, client office staff, sales team, logistics and senior management. Provide exceptional customer service to all patients and clients. Assist in the set- up of new Patient Service Centers or Client Offices. Provide resolution of any patient or client issues. Perform, collect and prepare specimens when needed. Travel to additional sites as necessary.

Minimum Qualifications

• High school diploma or equivalent
• Valid California State issued Phlebotomy License
• 1 or more years of experience as a phlebotomist
• 1 or more years of experience in customer service

Preferred Qualifications

• Associate's degree
• 3 or more years’ phlebotomy experience working in clinical / hospital environment
• 2 or more years' assisting all patient groups (pediatric - geriatric)
• 3 or more years' phlebotomy managerial or supervisory or team leader experience
• 1 or more years of experience in client facing role or sales

Additional Job Standards

• Able to pass a standardized color blindness test
• Flexibility to work overtime as needed
• Able to work in a fast paced / high volume work environment
• Exceptional customer service
• Strong communication skills; both written and verbal
• Ability to work independently or in a team environment
• Comfortable working under minimal supervision
• Be at least 21 years old
• Valid Driver’s License
• Reliable transportation and clean driving record

Pay Range

$70,304 - $94,474 annually

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.
• *QUARTERLY INCENTIVE BONUS PROGRAM * : Supervisors may be eligible for participation in the Phlebotomy Incentive Plan, which pays a quarterly bonus based on performance metrics.

Equal Opportunity and Inclusion

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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We believe in the power of science to change lives. Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. Here, you can join our nearly 70,000 employees, serving clients in more than 100 countries, as we work together to transform approaches to patient care.