Phlebotomy Site Supervisor

Children's Hospital Colorado; Colorado Springs (CO); On-site; USD 85,363,000 - 127,912,000; Full time

Job summary

Children's Hospital Colorado in Colorado Springs is seeking a Phlebotomy/LCM supervisor to oversee phlebotomy staff, ensure quality specimen collection, and lead day-to-day technical duties in the pathology and laboratory medicine department.

The ideal candidate has 3 years phlebotomy experience, AS degree, and PBT/EMT-B/EMT-IV certification, with strong leadership and communication skills. Role requires travel to Briargate and South Campus, with on-site responsibilities at multiple locations.

Qualifications

• Three (3) years of phlebotomy experience.
• PBT (ASCP) or EMT-B/EMT IV certificate required; may hold EMT-B or EMT-IV in addition to PBT.
• Two years experience above stated requirements may substitute for associate's degree.

Responsibilities

• Directs day to day technical duties for the section and reviews work.
• Maintains customer service standards and handles escalations for the site.
• Participates in leadership activities and contributes to department goals.
• Ensures regulatory compliance and quality improvement initiatives.
• Coordinates site-specific programs and initiatives defined by leadership.

Skills

Leadership

Strong communication skills

Education

Associate of Science

Tools

Microsoft Office

Job description

Job Overview

Summary

Responsible for daily management over phlebotomy site(s) and staff within the department of pathology and laboratory medicine. Performs clerical and/or technical duties of low to moderate complexity, in support of laboratory operations.

The ideal candidate will have clinical leadership experience, and strong communication skills.

Shift

Monday - Friday

08:00 a.m. - 16:30 p.m.

This role is based out of Colorado Springs (Briargate), but will be directly responsible for all Briargate OPL staff as well as South Campus (Highlands Ranch) OPL staff. This role will require travel to support these system of care locations.

All training will be performed at the Anschutz campus, in Aurora.

Duties & Responsibilities

• Directs day to day technical duties for section. Assigns and reviews work, provides work instruction (OTJ or formal training) and develops team members. Evaluates performance of team members, providing continuous feedback. Manages discipline and performance issues; assists with hiring and firing team members. Identifies resource needs and develops recommendations for meeting needs.
• Manages discipline and performance issues; assists with hiring and firing team members. Identifies resource needs and develops recommendations for meeting needs.
• Participates in leadership activities for department, contributing to the achievement of goals and objectives. Serves as a champion of organizational culture, influencing culture change to support site objectives.
• Supports customer service standards and handles customer service escalations for site. Responds in a timely manner to patient/customer needs, including prompt attention to pneumatic tubes, customer deliveries, patient wait times, patient escalations, and phone calls.
• Participates in the support and monitoring of compliance with all regulatory agencies and federally funded programs, productivity analysis, quality/performance improvement and patient/employee safety; ensures compliance against federal, state, and local regulations.
• Responsible for the coordination and/or oversight of site‑specific programs/projects/initiatives as defined by leadership.
• Ensures patient is correctly identified through the hospital registration system, account numbers are current and correct tests are ordered; checks requisitions for data entry errors and resolves questionable orders in a timely manner.
• Collects additional non‑blood specimens within scope of practice including, but not limited, to nasopharyngeal swabs, throat swabs, buccal swabs, and urine specimens.
• May perform sweat testing collection.
• Actively participate in process improvement activities.
• Assists in creation of competency documents and perform competency assessments.
• Additional resource for technical and clinical expertise at lab site and a clinical consultant to care providers, involving manager/section supervisor, pathologist or medical director when indicated.
• Consciously works to minimize errors and takes responsibility for correcting and documenting errors in a timely manner.
• Accurately collects and handles appropriate patient samples for diagnosis, treatment, and prevention of disease in support of clinical laboratory operations. Procures blood from patients by venipuncture, fingerstick, or heelstick to obtain blood samples for analysis following age‑specific guidelines; serve as a technical resource for difficult collections and information.

Minimum Qualifications

• Degrees
  • Associate of Science
• Area of Study
  • None applicable
• Experience
  • Required: Three (3) years of phlebotomy experience.
• Equivalency
  • Two years experience above stated requirements may substitute for associate's degree.
• Licenses & Certifications
  • None
• Additional Requirements
  • PBT or EMT‑B or EMT IV certificate PBT (ASCP), or equivalent certification required. In addition to PBT (ASCP), may hold Basic Emergency Medical Technician (EMT - B) certificate or Emergency Medical Technician, Intravenous Therapy (EMT - IV) certificate.
• Competency
  • None

Preferred Qualifications

• Leadership experience within a clinical setting.
• Experience and confidence using Microsoft Office applications such as: Word, Excel, Outlook, etc.

Salary Information

Pay is dependent on applicant's relevant experience.

Hourly Range: $29.76 to $44.64

Benefits Information

Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job‑related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non‑job‑related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age‑identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.