Phlebotomy - Phlebotomist II

Mindlance; Town of River Falls (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare service provider is seeking an experienced Patient Services Representative II (PSR II) to join their team in the Town of River Falls, Wisconsin. The PSR II will interact directly with patients, drawing blood samples for testing and ensuring safety and accuracy in procedures. Candidates should have excellent phlebotomy skills and at least three years of experience in a healthcare environment. Flexibility in working hours and locations is required. This role emphasizes superior customer service and adherence to company policies.

Qualifications

• Three years of phlebotomy experience required, with knowledge of pediatric, geriatric, and capillary collections.
• Experience in a Patient Service Center environment preferred.
• Customer service experience in retail or service environment preferred.

Responsibilities

• Perform daily activities accurately and on time under supervision.
• Maintain a safe and professional environment.
• Verify patient demographic info and ensure accurate labeling of samples.

Skills

Phlebotomy skills

Customer focus

Ability to work independently

Decision-making based on procedures

Ability to manage multiple priorities

Education

High school diploma or equivalent

Medical training (medical assistant or paramedic)

Phlebotomy certification

Job description

Overview

Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.

Responsibilities

• Under the direction of the area supervisor, perform daily activities accurately and on time.
• Maintain a safe and professional environment.
• Perform with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
• Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
• Maintain required records and documentation.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees and the public in general.

Training locations may vary based on trainer availability.

Qualifications

• Ability to provide quality, error free work in a fast‑paced environment.
• Ability to work independently with minimal on‑site supervision.
• Excellent phlebotomy skills to include pediatric and geriatric.
• Flexible and available based on staffing needs, which includes weekends, holidays, on‑call and overtime.
• Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• Must be able to make decisions based on established procedures and exercise good judgment.
• Must have reliable transportation, valid driver license, and clean driving record, if applicable.
• Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In‑Office Phlebotomy locations with minimal notice.
• Capable of handling multiple priorities in a high‑volume setting.
• Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.

Education & Experience

• High school diploma or equivalent. Medical training: medical assistant or paramedic training preferred. Phlebotomy certification preferred. Required in California, Nevada, and Washington.
• Three years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections. Minimum 2 years in a Patient Service Center environment preferred. Customer service in a retail or service environment preferred. Keyboard/data entry experience.

EEO

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

While Mindlance is an equal opportunity employer our clients require that we conduct background checks on all hires who receive a contingent offer of employment. It is understood that any offer extended by Mindlance is contingent on meeting the requirements set forth by the client which may include but are not necessarily limited to: criminal history (including sexual crimes), verification of social security number, employment verification, motor vehicle records (sales staff or any staff receiving car allowance), verification of education, professional licensure where applicable, and debarment authorities. This process is conducted to verify the accuracy of the information provided by the candidate. A guilty misdemeanor or felony conviction on an applicant's record does not in any way render the applicant ineligible for hire however all convictions will be escalated to the compliance team.