Phlebotomy Operations Specialist

Remote; San Francisco (CA); Remote; USD 86,000 - 96,000; Full time

Benefits offered by this job

Medical benefits

Family leave

Equity options

401(k) match

Parental leave

Latest hardware

Job summary

BillionToOne is seeking a Phlebotomy Operations Specialist to scale our national phlebotomy network supporting Unity prenatal testing. This remote, full-time role sits at the nexus of operations, scheduling, and vendor management, collaborating with sales, contracts, and operations to keep patient care seamless.

The ideal candidate will manage IOP and PSC phlebotomists, coordinate PSC launches, and own onboarding, credentialing, and inventory across sites while traveling up to 25% as needed.

Qualifications

• Experience in phlebotomy operations, healthcare staffing, or vendor management (healthcare/diagnostics industry preferred).
• Proven ability to manage multiple priorities across a distributed, national network.
• Strong organizational skills with comfort owning scheduling and logistics at scale.
• Clear, proactive communicator who works well cross-functionally with sales, contracts, and operations teams.
• Comfortable working with data and operational metrics to track network performance.
• Willingness to travel up to 25% to help set up and launch new PSCs.

Responsibilities

• Recruit, place, and manage In-Office Phlebotomists (IOP) on a national scale.
• Recruit, place, and manage PSC-based phlebotomists across our growing site network.
• Support the setup of new Patient Service Centers (PSC), including site identification, staffing, and readiness for launch.
• Build and maintain relationships with phlebotomy vendors and site partners nationwide.
• Own the scheduling process for both IOP and PSC phlebotomists, ensuring consistent coverage and minimal service gaps.
• Manage end-to-end onboarding for new phlebotomists, including credentialing, training coordination, and compliance documentation.
• Manage phlebotomy supply inventory across sites (draw kits, PPE, shipping supplies, etc.).
• Monitor stock levels and coordinate replenishment to prevent disruptions to draw operations.
• Serve as the operational point of contact for the Sales team on all phlebotomy-related needs for the NIPT product line.
• Ensure timely, accurate responses to sales inquiries regarding phlebotomy coverage and site status.
• Deliver best-in-class support that reflects BillionToOne's patient-first mission.

Skills

Phlebotomy operations

Vendor management

Scheduling

Data analysis

Cross-functional teamwork

Education

Bachelor's degree

Tools

Salesforce

Job description

A Rare Opportunity to Shape the Future of Genomics

Join a team of brilliant, passionate innovators determined to transform healthcare. At BillionToOne, we've built a category-defining, publicly traded company on Nasdaq where transparency fuels trust, collaboration drives breakthroughs, and every contribution moves the needle on our mission to make life-changing diagnostics accessible to all. We don't just aim for incremental improvements; we build products that are 10x better than anything that exists today.

Our scientists, engineers, sales executives, and visionaries are united by an unwavering commitment to changing the standard of care in prenatal and cancer diagnostics. This is where cutting-edge science meets human compassion, and every innovation you contribute helps remove the fear of the unknown from some of life's most critical medical moments.

If you're driven by purpose, energized by innovation, and ready to help shape the future of precision medicine at scale, this is where you belong.

We are looking for a Phlebotomy Operations Specialist to manage and grow BillionToOne’s national phlebotomy network in support of our Unity prenatal (NIPT) testing. This role sits at the intersection of operations, scheduling, and vendor support — you’ll be the connective tissue between our Sales Operations (SOPS) team, our phlebotomy network, and the patients we serve.

The Phlebotomy Operations Specialist holds a pivotal role in the organization, managing and growing our network of In-Office Phlebotomists (IOP) and Patient Service Center (PSC) phlebotomists across the country. The ideal candidate for this role is an ambitious and highly organized individual who is comfortable owning logistics at a national scale and who works well cross-functionally with sales, contracts, and operations teams.

The Phlebotomy Operations Specialist is a full-time remote position and reports to the Phlebotomy and Vendor Operations Manager.

Working hours are Monday–Friday, 8:00 AM to 4:30 PM local time, based on business needs.

Responsibilities:

• Recruit, place, and manage In-Office Phlebotomists (IOP) on a national scale.

• Recruit, place, and manage PSC-based phlebotomists across our growing site network.

• Support the setup of new Patient Service Centers (PSC), including site identification, staffing, and readiness for launch.

• Build and maintain relationships with phlebotomy vendors and site partners nationwide.

• Own the scheduling process for both IOP and PSC phlebotomists, ensuring consistent coverage and minimal service gaps.

• Manage end-to-end onboarding for new phlebotomists, including credentialing, training coordination, and compliance documentation.

• Manage phlebotomy supply inventory across sites (draw kits, PPE, shipping supplies, etc.).

• Monitor stock levels and coordinate replenishment to prevent disruptions to draw operations.

• Serve as the operational point of contact for the Sales team on all phlebotomy-related needs for the NIPT product line.

• Ensure timely, accurate responses to sales inquiries regarding phlebotomy coverage and site status.

• Deliver best-in-class support that reflects BillionToOne's patient-first mission.

Qualifications:

• Experience in phlebotomy operations, healthcare staffing, or vendor management (healthcare/diagnostics industry preferred).

• Proven ability to manage multiple priorities across a distributed, national network.

• Strong organizational skills with comfort owning scheduling and logistics at scale.

• Clear, proactive communicator who works well cross-functionally with sales, contracts, and operations teams.

• Comfortable working with data and operational metrics to track network performance.

• 4-year college degree or equivalent experience required.

• Willingness to travel up to 25% to help set up and launch new PSCs.

Nice-To-Haves:

• Experience with scheduling, staffing, or vendor-management software (e.g., Salesforce or similar CRM/logistics tools).

• Background specifically in prenatal (NIPT) or oncology diagnostics.

• Experience opening or launching new Patient Service Center sites.

• Project management experience across distributed, multi-site teams.

Benefits and Perks:

• Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients

• Open, transparent culture that includes weekly Town Hall meetings

• The ability to indirectly or directly change the lives of hundreds of thousand patients

• Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%

• Extremely generous Family Bonding Leave for eligible employees (16 weeks, paid at 100%)

• Supplemental fertility benefits coverage

• Retirement savings program including a 4% Company match

• Increase paid time off with increased tenure

• Latest and greatest hardware (laptop, lab equipment, facilities)

At BillionToOne, we are proud to offer a combination of a base pay range (actual amount offered is based on experience and salary/equity options split that the candidate chooses), (2) generous equity options offering, (3) corporate bonus program, on top of (4) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.).

For this position, we offer a total compensation package up to $126,113 per year, including a base pay range of $85,748 - $96,466 per year.

BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.