Phlebotomy Coordinator South Shore Clinics

Ochsner Health; New Orleans (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Ochsner Health in New Orleans, LA, is seeking a Phlebotomy Supervisor to lead daily operations of the venipuncture team. You will schedule, train, and coordinate resources to ensure timely, quality patient care and service recovery initiatives.

The role requires a high school diploma, at least two years in healthcare, and leadership experience. Candidates must have strong computer and communication skills, and the ability to manage staffing, costs, and compliance with infection control policies.

Qualifications

• Must have computer skills and data entry proficiency.
• Effective verbal and written communication skills.
• Excellent decision‑making and delegation skills.

Responsibilities

• Leads the work activities of the phlebotomy group. Resolves customer service concerns by implementing service recovery initiatives.
• Assists in the orientation and training of new employees. Provides guidance to staff in the venipuncture group.
• Ensures staffing coverage for all shifts and manages man-hours and supply costs.
• Maintains a clean and safe environment and ensures compliance with Infection Control policies and procedures.
• Adapts communication and service approach to the patient population while respecting privacy.

Skills

Computer skills

Verbal & written communication

Decision making

Education

High School diploma or equivalent

Leadership experience

Job description

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job assumes responsibility for and leads the daily operations of all venipuncture personnel and processes within the department. Schedules, staffs, monitors, and evaluates the effectiveness of work activities; maintains good peer relationships, and assures a quality product is delivered; provides leadership and coordinates the resources of the assigned area to achieve quality customer satisfaction; and implements policies and procedures required for success. Supervises initiatives to improve processes, maximize efficiency, and serve internal and external customers.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

Required -High School diploma or equivalent

Work Experience

Required -2 years experience in a healthcare-related field

Preferred - Leadership experience.

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Excellent decision‑making and delegation skills.

Job Duties

• Leads the work activities of the phlebotomy group. Resolves customer service concerns by implementing service recovery initiatives. Assists in building and fostering a customer service culture within the department by implementing new customer service vehicles that enhance patient satisfaction.
• Assists in the orientation and training of new employees. Offers ongoing assistance and instruction to all employees in the venipuncture group. Assists other employees and/or assumes their job duties when needed. Provides feedback to the supervisor on staff job performance.
• Assures timely response to priority venipuncture requests and that staffing coverage is adequate for all shifts and positions through the venipuncture area. Works with supervisor to control man-hours and supply costs. Communicates effectively with nursing personnel, department directors, employees and other key personnel.
• Maintains a clean and safe environment. Assures compliance with all Infection Control Policies and Procedures, CAP guidelines and the department Safety Manual.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Mechanical lifting devices (carts, dollies, etc.) or team lifts should be utilized.
Must be able to stoop, bend, reach and grab with arms and hands, manual dexterity.
Must be able to work a flexible work schedule (e.g. 24/7, weekend, holiday, on call availability).
Duties performed routinely require exposure to blood, body fluid and tissue.
The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain diseases. There may be an occupational risk for exposure to all communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.