Phlebotomy and Customer Service Specialist Ephrata Outpatient Labs (Part Time/Day Shift)

Penn Medicine; Ephrata (Lancaster County); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a dedicated part-time professional to provide exceptional patient care in a collaborative environment. This role involves critical responsibilities such as patient scheduling, insurance verification, and specimen collection. Ideal candidates will possess strong customer service skills and clinical competencies in phlebotomy and EKG. You will be part of a mission-driven team that values innovation and excellence in healthcare. Join us in making a difference in the lives of patients and contributing to advancements in medical care while enjoying a robust benefits package.

Benefits

Prepaid Tuition Assistance

Health Benefits

Flexible Scheduling

Employee Wellness Programs

Qualifications

• High school diploma or equivalent required.
• One year of clerical or customer service experience needed.

Responsibilities

• Accurate patient scheduling and registration.
• Perform phlebotomy and maintain specimen integrity.

Skills

Phlebotomy

Customer Service

Insurance Verification

EKG

Specimen Collection

Education

High School Diploma

CPR Certification

Tools

Epic Electronic Medical Record

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in medicine. Working for this leading academic medical center means collaborating with top clinical, technical, and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

HOURS:

Part Time (20 hours/week). Operational hours between 07:00am - 4:00pm with rotating Saturdays 08:00am - 12:00pm between two Ephrata outpatient lab locations. Please note that this is NOT an urgent care position.

Summary:

1. Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests, and coordination of applicable screening, diagnostic, physician office, and outpatient hospital services. Capable of coordinating and communicating effectively during increased volumes or with complex patients. This position requires clinical skills in phlebotomy, EKG, holter monitors, point-of-care testing, and specimen collection. Maintains required competency skills.
2. Qualified individuals must have the ability, with or without reasonable accommodation, to perform the following duties:
3. Phlebotomy: Performs venipuncture and capillary specimen collection in an ambulatory setting. Validates patient identity, specimen integrity, and maintains working knowledge of specimen requirements and all clinical protocols. Documents all stages of specimen collection in required computer systems including investigating and processing orders, receiving specimens, canceling tests, running collection lists, and producing and using reconciliation reports. Maintains clinical skills necessary to perform job duties. Completes cleaning tasks utilizing regulatory standards. Performs maintenance and inventory of equipment and supplies according to departmental standards.
4. Registration: Performs complete and accurate patient registration including walk-in, check-in, and scheduled appointments. Demonstrates ability to perform during high volumes and high patient acuity. Supports inbound and outbound calls to or from patients, guests, or appropriate parties, screening and relaying messages using established protocols. Verifies patient, guarantor, coverage, and hospital account information. Performs required referral authorization processes and enters orders for tests. Understands insurance coverage and referral authorization requirements. Performs electronic and manual verification of insurance coverage and applies responses accurately. Prepares and releases records or orders in the e-Health record, scans necessary documents, and maintains the confidentiality of patient information. Completes patient scheduling and registration work queues, resolving issues as needed. Disseminates information regarding co-pays, out-of-pocket expenses, pre-appointment prep, and arrival times. Supports Point of Service Collections and performs functions needed to collect patient financial obligations.
5. Secondary duties: Includes additional clinical procedures such as EKG, holter monitors, 24 hr blood pressure or vital signs, and other duties as assigned.

Responsibilities:

Minimum Required Qualifications:

• High school diploma or equivalent.
• Completion of educational requirements with additional formal training; maximum supervision for initial competency; yearly competency evaluation and training.
• CPR Certification - American Heart Association AHA Basic Life Support, required within 30 days of hire.
• One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
• One year experience with basic keyboarding, personal computer use, and office equipment.

Preferred Qualifications:

• Previous phlebotomy or registration experience. Training will be provided upon hire.
• One year of Epic or equivalent Electronic Medical Record experience.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits package, including one of the region's finest prepaid tuition assistance programs. Penn Medicine employees are actively engaged and committed to our mission. Together, we will continue making medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship, military status, or any other protected status under applicable law.