Phlebotomy and Customer Service Specialist Ephrata Outpatient Labs ( Full Time/Day Shift)

Penn Medicine; Lancaster (Lancaster County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated professional to join their team, focusing on patient care and administrative support. This role involves critical responsibilities such as patient scheduling, registration, and performing essential clinical tasks like phlebotomy. The ideal candidate will thrive in a collaborative environment, ensuring the highest standards of patient care while managing a variety of administrative duties. With a commitment to employee well-being, this organization offers robust benefits and opportunities for professional growth. If you are passionate about making a difference in healthcare, this is the perfect opportunity for you.

Benefits

Prepaid Tuition Assistance

Comprehensive Benefits Program

Health and Wellness Programs

Qualifications

• High school diploma or equivalent required.
• CPR Certification required within 30 days of hire.

Responsibilities

• Provides patient scheduling, registration, and insurance verification.
• Performs phlebotomy and maintains clinical skills.

Skills

Phlebotomy

Customer Service

Insurance Verification

Data Entry

Education

High School Diploma

CPR Certification

Tools

Epic EMR

Office Equipment

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

HOURS:

Full Time (40 hours/week) Day Shift. Lab Testing hours are Monday-Friday between 7 am and 4 pm. Saturdays between 8 am and noon. Weekday hours and Saturday rotation. Candidate will work at both Ephrata Outpatient Labs. Please note this is not in Urgent Care.

Summary:

1. Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of coordinating and communicating effectively during increased volumes or with complex patients. This position requires clinical skills in phlebotomy, EKG, holter monitors, point-of-care testing, and specimen collection. Maintains required competency skills.
2. Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:
3. Phlebotomy: Performs venipuncture and capillary specimen collection in an ambulatory setting. Validates patient identity, specimen integrity, and maintains working knowledge of specimen requirements and all clinical protocols. Documents all stages of specimen collection in required computer systems including investigating and processing orders, receiving specimens, canceling tests, running collection lists, and producing and using reconciliation reports. Maintains clinical skills necessary to perform job duties. Completes cleaning tasks utilizing regulatory standards. Performs maintenance and inventory of equipment and supplies according to department standards.
4. Registration: Performs complete and accurate patient registration including walk-in, check-in, or scheduled appointments. Demonstrates ability to perform during high volumes and high patient acuity. Supports inbound and outbound calls to or from patients, guests, or appropriate parties. Verifies patient, guarantor, coverage, and hospital account information. Performs referral authorization processes and enters orders for tests. Understands insurance coverage and referral requirements. Performs electronic and manual verification of insurance coverage. Prepares and releases records or orders in the e-Health record. Completes patient scheduling and registration work queues. Discusses co-pays, out-of-pocket expenses, and pre-appointment preparations with patients. Supports Point of Service Collections and performs necessary functions to collect patient financial obligations.
5. Secondary duties include additional clinical procedures such as EKG, holter monitors, 24 hr blood pressure, vital signs, and other duties as assigned.

Responsibilities:

Minimum Required Qualifications:

• High school diploma or equivalent.
• Completion of educational requirements with additional formal education and training; maximum supervision for initial competency; yearly competency evaluation and training.
• CPR Certification - American Heart Association AHA Basic Life Support, required within 30 days of hire.
• One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
• One year experience with basic keyboarding, personal computer use, and office equipment.

Preferred Qualifications

• Previous phlebotomy or registration experience. Training will be provided upon hire.
• One year of Epic or equivalent Electronic Medical Record experience.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees stay healthy. We offer a comprehensive compensation and benefits program, including a top-tier prepaid tuition assistance program. Penn Medicine employees are actively engaged and committed to our mission. Together, we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship, military status, or any other protected status by law.