Phlebotomist (Traveler)

Synectics Inc.; Grand Rapids (MI); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Healthcare Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Job summary

Synectics Inc. in Grand Rapids, MI is seeking a Patient Services Representative to greet patients, perform phlebotomy, and prepare specimens for lab testing. You will explain procedures, verify demographics, and maintain accurate records while delivering high-quality patient care.

The role requires 2–3 years of experience, flexibility for weekends and overtime, and the ability to work independently across multiple locations. Reliable transportation is preferred.

Qualifications

• Minimum of 2-3 years experience required.
• Excellent phlebotomy skills to include pediatric and geriatric.
• Flexible and available based on staffing needs, weekends/holidays/on-call.
• Able to work independently with minimal on-site supervision.
• Must have reliable transportation and valid driver license, if applicable.
• Flexible hours to cover multiple locations with short notice.
• Maintain confidentiality and follow policies & procedures.

Responsibilities

• Represent the company to patients visiting for routine care or insights.
• Draw high-quality blood samples and prepare specimens for lab testing.
• Explain procedures and ensure patient comfort and trust.
• Verify patient demographics/signatures post-venipuncture.
• Maintain records and documentation accurately.
• Work in doctor offices or patient service centers as needed.
• Adhere to safety, confidentiality, and company standards.

Skills

Phlebotomy skills

Patient care

Customer service

Attention to detail

Job description

Job Description

• The Patient Services Representative represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
• The PSR draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
• The PSR has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
• The PSR will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
• Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.
• Under the direction of the area supervisor, perform daily activities accurately and on time.
• Maintain a safe and professional environment.
• Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
• Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
• Maintains required records and documentation.
• Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.

Job Requirements

• Minimum of 2-3 years experience required
• Ability to provide quality, error free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills to include pediatric and geriatric.
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
• Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• Must be able to make decisions based on established procedures and exercise good judgment.
• Must have reliable transportation, valid driver license, and clean driving record, if applicable.
• Flexible hours required to potentially work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice.
• Capable of handling multiple priorities in a high-volume setting.
• Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.
• Training locations may vary based on trainer availability.
• Candidate must have reliable transportation to get to/from worksite without issue (bus, Uber, rideshare is not reliable transportation).
• Must be available to work whenever scheduled, BE ON TIME, and stay for the entire shift. Excessive absenteeism/tardiness is not tolerated and will be cause for termination
• Shift/Time Zone: Eastern Time Zone. 2230-0700 (10:30pm-7:00am) and 2330-0800

Benefits

• Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
• Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
• Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
• 401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.