Phlebotomist Trainee

University of Rochester Medicine; Town of Henrietta (NY); Presencial; USD 25.000 - 33.000; Tempo integral

Resumo da vaga

University of Rochester Medicine is seeking a trainee for a 12-week phlebotomy and outpatient access administrative duties program. The role includes classroom instruction, lab observation, hands-on training in patient settings, and responsibilities in patient information processing for laboratory visits.

The program emphasizes customer service, reception, patient registration, and adherence to lab protocols, with a focus on delivering a positive patient experience and protecting PHI under HIPAA

Qualificações

• High School diploma or equivalent with 1 year of related work experience in admin or customer service.
• Medical terminology experience preferred
• Or equivalent combination of education and experience

Responsabilidades

• Completes phlebotomy training and onboarding processes.
• Performs patient data entry and confirms patient information with accuracy.
• Maintains HIPAA compliance and protects patient PHI.
• Interacts with patients in a professional, courteous manner.
• Other duties as assigned.

Conhecimentos

Customer service

Data entry

Word processing

Customer satisfaction

Formação

High School diploma or equivalent

Ferramentas

LMS

Laboratory information system

Descrição da vaga

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

211 Bailey Rd, Rochester, New York, United States of America, 14586

Opening

Work Shift:

UR - Day (United States of America)

Range

Compensation Range:

$18.00 - $23.81

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities

GENERAL PURPOSE:

Completes a 12 week on-the-job training program in phlebotomy and outpatient access administrative duties, including receiving classroom instruction, laboratory observation, and hands-on training in patient settings. Topics include, but are not limited to, customer service, reception, patient registration, human anatomy and physiology, and blood collection protocols and techniques. Performs functions associated with patient information processing for laboratory visits.

Essential Functions

• Successfully completes 80 hours of phlebotomy training, including 100 successful venipunctures. Completes 20 additional hours of training in client services and specimen management to meet certification requirements.
• Upon completion of the associated Mandatory New Hire Trainings, completes duties as a trainee of phlebotomy. Confirms orders prior to collection per protocol. Labels samples in front of the patient per protocol. Performs safe venipuncture, following all age-specific, infection control, and safety protocols. Greets patients to initiate positive laboratory experience, requests patient identification, assures use of two identifiers to verify the correct patient. Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations. Ensures cleanliness and order in the waiting room/lobby. Collects patient demographic and insurance information in an efficient, customer-oriented manner. Accurately verifies patient demographics.
• Completes phlebotomy new hire employee mandatory trainings in LMS. Completes additional trainings, including eRecord training, lab information system registration and login, specimen receiving, client services, and receiving and registering new patients in the Patient Service Centers.
• Completes 50 hours of lecture on the Essentials of Phlebotomy with a passing grade as scheduled. Consistently demonstrates good classroom participation and adheres to the attendance policy.
• Interacts with patients and colleagues in a timely and professional manner. Assesses the urgency of unexpected situations and responds appropriately to expedite or solve as appropriate. Serves as a resource for handling complaints and utilizes service recovery concepts.
• Other duties as assigned.

Minimum Education & Experience

• High School diploma or equivalent and 1 year of related work experience in an administrative office or customer service field required
• Or equivalent combination of education and experience
• Medical terminology experience preferred

Knowledge, Skills And Abilities

• Demonstrated ability to word process documents and enter data into a database required
• Demonstrated skills related to achievement of customer satisfaction preferred

LICENSES AND CERTIFICATIONS

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.