Phlebotomist Team Lead

Optum; West Concord (MA); On-site; USD 24,796 - 44,083; Full time

Benefits offered by this job

Sign-on bonus for external applicants

Paid time off

Medical plan options

Dental, Vision, Life & AD&D

401(k) / Stock purchase

Job summary

Optum is seeking a Lab Associate supervisor in Concord, MA. Under direct supervision, coordinates the daily support operations of the Lab Associate group and functions as the supervisor for Lab Associates.

The role requires a High School Diploma/GED and 3+ years of Lab Associate experience, with on-call rotation and a standard 40-hour workweek. On-site location at 330 Baker Ave, Concord, MA, in the Laboratory department.

Qualifications

• High School Diploma or GED required.
• 3+ years of experience performing Lab Associate duties.
• American Heart Association BLS experience preferred.
• ACLS knowledge preferred.
• Knowledge of medical terminology and CPR certification beneficial.

Responsibilities

• Exhibits high level of technical skill and serves as a Lab Associate resource.
• Leads department workflow to ensure high quality.
• Implements operational procedures per guidelines and discusses changes with supervisor.
• May handle patient and clinician inquiries, and refer complex issues to appropriate resources.
• Monitors data flow and prepares standard reports for unit management.
• Ensures cleanliness, stocking, and PHI protection per HIPAA policies.
• Coordinates purchasing of supplies and equipment; manages inventory.

Skills

Interpersonal skills

Leadership

Attention to detail

Education

High School Diploma/GED

Job description

Improve the lives of others while Caring. Connecting. Growing together.

$2,500 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to startCaring. Connecting. Growing together.

With direct supervision, coordinates the daily support operations of the Lab Associate group. Serves as functional supervisor or team leader for other Lab Associates. Functions and performs all job tasks and patient testing as the Lab Associates.

• Schedule: FT, 40 hours. Monday – Friday, 8:30am – 5pm. Will be required to be on-call once per month. Must be flexible to work different shifts as needed depending on business need. With rotating weekends and holidays.
• Department: Laboratory
• Location: 330 Baker Ave. Concord, MA

Primary Responsibilities:

• Exhibits high level of technical skill and functions as resource for other Lab Associates. Functions as a Lab Associate.
• Takes lead role in ensuring department workflow is of a high quality.
• Implement operational procedures in accordance with established guidelines. May make minor modifications to standard procedures. Reviews exceptions and changes with supervisor. Monitors staff understanding of current procedures and ensures procedures are implemented correctly.
• May act as point of contact for patient and clinician inquiries, problems and complaints. Refers complex issues or requests for test results to appropriate resources.
• Monitors routine data and information flow for the unit and notifies supervisor of any deviations.
• May collect data for use in the management decision-making process. Completes standard reports required for the management of the unit.
• Assured assigned areas confirm to standards of appearance and that the work and exam rooms are neat, clean, adequately stocked and conform to state and local health standards.
• Coordinates purchasing of supplies and equipment and maintains adequate inventory. Works with Building Services and Purchasing to secure supplies and equipment necessary to operations.
• May handle scheduling, timesheet and payroll issues for staff.
• Performs other duties as assigned.
• Accesses only the minimum necessary protected health information (PHI) for the performance of job duties. Actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access. Complies with all Atrius Health and departmental privacy policies, procedures and protocols.
• Follows HIPAA privacy guidelines without deviation when handling protected health information.
• Supervisory Responsibilities: Directs and monitors work for small group of Lab Associates. Provides direction and support to staff to assure departmental effectiveness and efficiency. Orients and trains staff. Provides input into evaluating performance. May act as supervisor in absence of actual supervisor

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 3+ years of experience performing the duties of a Lab Associate

Preferred Qualifications:

• American Heart Association Basic Life Support (BLS) experience
• Advanced level of knowledge of Cardiac Life Support (ACLS)
• Knowledge of medical terminology and certification for CPR

Soft Skills:

• Strong interpersonal skills needed with the ability to interact effectively with patients and medical professionals
• Sound judgement with the ability to work and make decisions in a fast-paced environment

**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.