Phlebotomist Specimen Processor - Baton Rouge

ochsner; Baton Rouge (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

Ochsner Health is seeking a Venipuncture Supervisor in Baton Rouge, LA to lead the daily operations of the phlebotomy group and ensure quality patient care. You will schedule, staff, monitor, and evaluate workflows while maintaining strong peer relationships and coordinating resources for optimal service.

The role requires a High School diploma or equivalent and about 2 years in a healthcare-related field, with leadership experience preferred.

Qualifications

• Must have computer skills and dexterity for data entry and retrieval of patient information.
• Proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills with professional presentation to varying levels of individuals in patient care.

Responsibilities

• Leads the work activities of the phlebotomy group.
• Resolves customer service concerns by implementing service recovery initiatives.
• Assists in building and fostering a customer service culture within the department by implementing new customer service vehicles that enhance patient satisfaction.
• Assists in the orientation and training of new employees.
• Offers ongoing assistance and instruction to all employees in the venipuncture group.
• Assists other employees and/or assumes their job duties when needed.
• Provides feedback to the supervisor on staff job performance.
• Assures timely response to priority venipuncture requests and adequate staffing coverage for all shifts.
• Works with supervisor to control man-hours and supply costs.
• Communicates effectively with nursing personnel, department directors, employees and other key personnel.
• Maintains a clean and safe environment.
• Assures compliance with Infection Control policies and department Safety Manual.

Skills

Data entry

Windows applications

Verbal communication

Written communication

Decision making

Delegation

Education

High School diploma or equivalent

Tools

Windows OS

Job description

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This job assumes responsibility for and leads the daily operations of all Venipuncture personnel and processes within the department. Schedules, staffs, monitors, and evaluates the effectiveness of work activities; maintains good peer relationships, and assures a quality product is delivered; provides leadership and coordinates the resources of the assigned area to achieve quality customer satisfaction; and implements policies and procedures required for success. Supervises initiatives to improve processes, maximize efficiency, and serve internal and external customers. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

Required - High School diploma or equivalent

Work Experience

Required - 2 years experience in a healthcare-related field .

Preferred - Leadership experience.

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Excellent decision-making and delegation skills.

Job Duties

• Leads the work activities of the phlebotomy group.
• Resolves customer service concerns by implementing service recovery initiatives.
• Assists in building and fostering a customer service culture within the department by implementing new customer service vehicles that enhance patient satisfaction.
• Assists in the orientation and training of new employees.
• Offers ongoing assistance and instruction to all employees in the venipuncture group.
• Assists other employees and/or assumes their job duties when needed.
• Provides feedback to the supervisor on staff job performance.
• Assures timely response to priority venipuncture requests and that staffing coverage is adequate for all shifts and positions through the venipuncture area.
• Works with supervisor to control man-hours and supply costs.
• Communicates effectively with nursing personnel, department directors, employees and other key personnel.
• Maintains a clean and safe environment.
• Assures compliance with all Infection Control Policies and Procedures, CAP guidelines and the department Safety Manual.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

Other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium Work - Exerting 20 to 50 pou