Phlebotomist, Laboratory Services, West End (W-TH-F 6 AM - 6 PM)

St. Luke’s Health Network, Inc.; Allentown (Lehigh County); On-site; USD 34,000 - 52,000; Full time

Job summary

St. Luke's Health Network, Inc. is seeking a Phlebotomist to provide patient-centered laboratory support across Patient Service Center settings, performing venipuncture, capillary collection, and heel sticks for diverse age groups, while ensuring proper patient identification and specimen labelling.

The role includes assisting with Epic registration, outpatient EKGs, specimen processing, and adherence to safety and regulatory standards to support high-quality care.

Responsibilities

• Provides patient-centered registration, laboratory, and diagnostic services in PSC settings while maintaining professionalism, service excellence, patient safety, confidentiality, and compliance with Network and departmental standards.
• Performs blood specimen collection from patients across all age groups and patient populations, using appropriate equipment and technique for venipuncture, capillary collection, and heel sticks.
• Accurately labels specimens, verifies specimen integrity, and follows established laboratory collection, handling, safety, infection prevention, and SLUHN policies and manuals.

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

Wednesday, Thursday, Friday 6:00AM-6:00PM

Every 3rd Saturday weekend rotation required, 7:00AM-12:00PM

The Phlebotomist provides patient-centered laboratory support services across Patient Service Center (PSC) settings. This role is responsible for collecting quality blood specimens through venipuncture, capillary collection, and heel sticks for patients across all age groups and patient populations, including newborns, pediatric, adult, and geriatric patients. The Phlebotomist ensures accurate patient identification, specimen labeling, order verification, and adherence to established laboratory collection, safety, infection prevention, and regulatory standards.

In addition to core phlebotomy responsibilities, this position supports related PSC workflows as assigned, including Epic patient registration, kiosk registration assistance, collection of approved non-blood specimens, outpatient EKG performance, and specimen processing, preparation, and packaging for transport to the core laboratory. The Phlebotomist is expected to demonstrate strong technical skills, sound judgment, service excellence, and the ability to maintain required competencies while supporting safe, efficient, and high-quality care.

This job description summarizes the primary duties and responsibilities of the position and is not an exhaustive list. Duties may be added or modified based on departmental, operational, regulatory, or organizational needs.

JOB DUTIES AND RESPONSIBILITIES:

• Provides patient-centered registration, laboratory, and diagnostic services in PSC settings while maintaining professionalism, service excellence, patient safety, confidentiality, and compliance with Network and departmental standards.
• Interprets verbal, written, and electronic laboratory orders; verifies patient identity; confirms test requirements; and ensures accurate order verification prior to specimen collection.
• Transcribes non-SLUHN laboratory orders from outside laboratories and external providers, into the St. Luke's EHR system in accordance with established workflows.
• Assists patients with kiosk registration workflows, including helping patients navigate check-in prompts, clarifying next steps, and escalating registration issues when additional support is needed.
• Performs Epic registration workflows in support of patient care, including accessing the appropriate Epic application, creating or updating the Hospital Account Record, entering detailed demographic and clinical service information, and completing required encounter documentation.
• Contactsorderingproviders, financialrepresentatives, or insurancecompaniesasneededandwhereapplicable to obtainrequired referrals,pre-certifications,insurance benefit verification, medical license numbers,NPI,UPIN,orotherrequiredregistrationinformation.
• Maintainsknowledgeofapplicableinsuranceregulationstrends,andNetworkpolicies;verifiesinsuranceorself‐payeligibilitythroughonlinesystemsorphoneverificationwhenrequiredandwhereapplicablereplicate??
• Collects and records applicable self-pay liabilities, co-pays, and deductibles prior to or at the time of registration where applicable, including posting credit card payments in Epic or Trust Commerce, collecting cash, closing the daily cash drawer, and preparing deposits for transport as assigned.
• Completes required patient notification or signature processes as applicable, including Important Message from Medicare and Medicare Outpatient Observation Notice workflows.
• Performs blood specimen collection from patients across all age groups and patient populations, including newborns, pediatric, adult, and geriatric patients, using appropriate equipment and technique for venipuncture, capillary collection, and heel sticks.
• Accurately labels specimens, verifies specimen integrity, and follows established laboratory collection, handling, safety, infection prevention, and SLUHN policies and manuals.
• Collects approved non-blood specimens, including throat and nasal swab specimens, using proper patient identification, collection technique, labeling, infection prevention practices, and required personal protective equipment.
• Maintains required competency for respirator fit testing, including the use of N95 or respirator-level protection when indicated.
• Performs outpatient EKGs as assigned, including patient preparation, lead placement, image acquisition, quality review, troubleshooting, and completion of the Epic workflow required to route stu