Phlebotomist III Site Lead

Quest Diagnostics Incorporated; Indianapolis (IN); On-site; USD 24,139 - 34,380; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Employee stock purchase plan

Job summary

Quest Diagnostics Incorporated is seeking a Phlebotomist III Site Lead in Indianapolis, IN. This role involves drawing blood samples, directing daily operations at Patient Service Centers, and mentoring staff. Candidates must possess a minimum of 5 years of phlebotomy experience, including pediatric and geriatric collections. Benefits include comprehensive health coverage, 401(k), and various employee assistance programs. Flexibility for travel and various working hours is required.

Qualifications

• At least five years phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Flexible availability based on staffing needs, including weekends and holidays.
• Medical training as a medical assistant or paramedic preferred.

Responsibilities

• Draw quality blood samples from patients while following established practices.
• Direct daily activity at a Patient Service Center (PSC) or In-Office Phlebotomy (IOP).
• Provide coaching and mentoring to new employees.

Skills

Phlebotomy skills

Customer service

Data entry

Communication

Education

High School Diploma or Equivalent

Job description

Job Description

Phlebotomist III Site Lead - Indianapolis, IN

Monday to Friday, Hours vary from 6:00 AM to 6:30 PM, with rotational Saturdays, 7:00 AM to 11:00 AM

Pay range: $21.24+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Job Overview

Represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions. The PSR III - Site Lead draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.

The PSR III - Site Lead has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR III - Site Lead will direct daily activity at a Patient Service Center (PSC) or In-Office Phlebotomy (IOP) and leads more than one PSR on site.

The PSR III - Site Lead can provide coverage at multiple locations for multiple roles and must ensure that daily activities of the Patient Service Center/ Mobile/Long Term Care/In-Office Phlebotomy are completed accurately and on time. The PSR III - Site Lead demonstrates Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to work and direct daily activity in a doctor's office, a patient service center, in a house call environment, long-term care or as business needs dictate. Must be able to step in for a PSR II and lead one or more PSR on site.

They will act as a coach, mentor, instructor, resource advisor for new employees and provide effective onboarding services to new clients. They will also act as point of contact to staff on-site and provide regular input to the group lead or supervisor. The PSR III - Site Lead may also focus on working with customers who have a high complexity and/or volume practice that requires outstanding phlebotomy skills, and a higher level of customer-facings skills including verbal and written communications, problem-solving, and collaboration with multiple functions such as Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and or complex test orders.

Responsibilities

• Collect specimens according to established procedures, including drug screens, biometric screening, and insurance exams.
• Administer oral solutions according to established training.
• Research test/client information and confirm and verify all written and electronic orders using lab technology systems or directory of services.
• Complete all data entry requirements accurately, including patient registration, entry of test order from requisition or pulling order from database, and managing standing orders.
• Enter billing information and collect payments when required, safeguarding card information.
• Perform data entry and processing of specimens, including labeling, centrifuging, splitting, and freezing specimens as required by test order.
• Perform departmental-related clerical duties when assigned such as inventory, stocking supplies, and answering phones.
• Read, understand, and comply with departmental policies, protocols and procedures: Procedure Manual, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual; and ensure that all staff members follow instructions.
• Verify patient demographic info and initials by requiring patient signature post-venipuncture to confirm tubes were labeled in their presence and that the name on the label is correct.
• Assist with compilation and submission of monthly statistics and data.
• Maintain all appropriate phlebotomy logs in a timely manner, such as maintenance logs and temperature logs.
• Complete training courses and keep up-to-date with the latest phlebotomy techniques.
• Travel to Territory Manager meeting if held off-site or off normal shift.
• Participate on special projects and teams.
• Stay up-to-date on company communications and assist with the distribution of technical information to the work group.
• Perform Point of Care (POC) testing at those sites where needed and complete training/competency evaluations per Standard Operating Procedure (SOP).
• Act as a mentor and resource for new employees, assisting with the transition into the PSC work environment and with established procedures.
• Assist with periodic inventory counts, report shortages and problems to group leader or supervisor as they occur.
• Assist with the preparation of schedules for the assigned workgroup or PSCs.
• Communicate professionally with clients to resolve or refer, document problems, prepare problem documentation and report critical issues as they occur.
• Ensure staff follows all safety precautions by wearing a clean lab coat, gloves and face shield when required.
• Assist supervisors with the implementation of SOPs and the distribution of technical information and communication to the workgroup in accordance with Quest Diagnostics guidelines.
• Ensure facilities are neat, clean and in good repair, take appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.
• Provide effective onboarding services to new clients.
• Partner with Supervisor and Group Lead to assist the transition process setting up new offices for both PSCs and IOPs.
• Must be able to step in for a PSR II and lead one or more PSR on site.

Qualifications

Required Work Experience

• At least five years phlebotomy experience, inclusive of pediatric, geriatric, and capillary collections.
• Keyboard/data entry experience.
• Flexible and available based on staffing needs, including weekends, holidays, on-call and overtime.
• Must have reliable transportation, valid driver’s license, and clean driving record, if applicable.
• Travel and flexible hours required to work multiple locations and cover Patient Service Center/ Mobile/Long-Term Care/In-Office Phlebotomy locations with minimal notice.

Preferred Work Experience

• Medical training: medical assistant or paramedic training preferred.
• Minimum three years in a Patient Service Center (PSC) / In-Office (IOP) environment preferred.
• Customer service in a retail or service environment preferred.

Physical and Mental Requirements

• Lift light to moderately heavy objects; typical lift ranges up to 15 lbs frequently, 16-25 lbs occasionally, 26-40 lbs seldom, over 41 lbs not without assistance.
• Must sit or stand for long periods and maintain eye and hand coordination.
• Must perform repetitive tasks with dominant hand frequently.
• Position requires travel.
• Extensive use of phone and PC.
• Fine dexterity with hands/steadiness.
• Talk, walk, balance, bend/kneel, push/pull, reach/twist.

Knowledge

• Committed to all Quest Diagnostics Policies & Procedures, including dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.
• Must effectively communicate in English.

Skills

• Provide quality, error-free work in a fast-paced environment.
• Work independently with minimal on-site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric.
• Superior customer focus and ability to communicate openly and transparently with peers, supervisors, and patients.
• Handle multiple priorities in a high-volume setting.
• Make decisions based on established procedures and exercise good judgment.

Education

• High School Diploma or Equivalent (Required)

License / Certificate

• Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Preferred)

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.