Phlebotomist II Territory

Quest Diagnostics Incorporated; Wyomissing (Berks County); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) match

Job summary

Quest Diagnostics Incorporated Wyomissing, PA, seeks a Phlebotomist II to travel within a defined territory to collect specimens and support patient care. You will identify patients, perform venipuncture, and ensure accurate labeling and data entry in a high-volume setting.

The role emphasizes independent work, adherence to protocols, and exceptional customer service, with weekend rotation and a 6:00 AM to 3:30 PM schedule on weekdays. Training and performance bonuses may apply.

Qualifications

• Phlebotomy knowledge and venipuncture skills.
• Ability to travel within a territory.
• Strong patient service orientation.

Responsibilities

• Perform specimen collections including venipuncture and capillary draws.
• Verify patient identification and labeling accuracy and enter data as needed.
• Prepare specimens for transport and testing per test order.
• Review orders using lab technology systems and verify documentation.
• Provide professional, courteous service to patients and clients.
• Travel across PSCs and Client Offices within the territory.
• Maintain compliant documentation and participate in routine administrative tasks.

Skills

Communication skills

Customer service

Data entry

Tools

Laboratory information systems

Data entry systems

Job description

Phlebotomist II Territory - Wyomissing, PA, Monday to Friday, 6:00 AM to 3:30 PM, with rotational weekends

Travel within an assigned territory to deliver professional phlebotomy services at assigned Patient Service Centers (PSCs), Client Offices (IOPs), or other sites. Ensure accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results. Communicate effectively to create a professional and efficient experience for patients, staff, and clients. Work independently with a consistently low error rate and handle more complex collections and patient/client situations. Demonstrate the Quest 5Cs- Customer First, Care, Collaboration, Curiosity, and Continuous Improvement in all interactions to uphold service and operational excellence.

Pay range: $22.35+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities:

Specimen Collection & Processing

• Perform specimen collections following established procedures for a variety of tests, including but not limited to venipuncture and capillary draws. Handle some difficult draws, including pediatric, geriatric, and hard sticks with minimal error.
• Obtain patient identification and signatures to confirm specimen labeling accuracy. Perform data entry as necessary.
• Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order.
• Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.

Patient Experience & Customer Service

• Independently resolves routine patient and client concerns and escalates non-routine issues appropriately.
• Provide strong professional, respectful, and efficient service to all patients and clients. Use verbal and written communication as well as problem-solving skills to complete daily procedures and address patient questions.
• Perform accurate data entry for patient registration, test order entry, and billing information.
• Communicate collection procedures clearly and address patient questions.
• Maintain a clean, orderly, and welcoming collection environment.
• Handle multiple priorities in a high-volume setting.

Site Support and Travel

• Provide coverage across PSC and Client Offices within the assigned territory with minimal notice.
• Ensure that daily activities of the office are completed accurately and on time
• Maintain reliable transportation and meet travel expectations for the role including having a valid driver license, and clean driving record, if applicable.

Operations & Compliance

• Obtain identification and accurately enter billing information and collect payments when required, following corporate policies.
• Follow departmental policies, procedures, safety protocols, and compliance standards, including confidentiality of patient information.
• Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation.
• Support routine administrative tasks including supply stocking, sanitizing, maintaining logs, filing