Phlebotomist II Territory

Quest Diagnostics; Marlborough (MA); On-site; USD 51,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Vacation and time off

401(k) matching

Education assistance

Career advancement opportunities

Job summary

Quest Diagnostics is seeking a Phlebotomist II to service Marlborough, MA territories, with schedule Monday to Friday 6:00 AM–7:00 PM and weekend rotation. You will perform venipuncture and capillary draws, verify patient IDs, and maintain a high standard of accuracy and patient care.

Travel up to 75% within territory; requires phlebotomy certification in specified states and two years of experience. English proficiency, strong communication, and ability to work independently are important.

Qualifications

• Two years of phlebotomy experience required.
• Phlebotomy certification required in CA, NV, WA, and LA.
• English required.

Responsibilities

• Perform specimen collections (venipuncture/capillary draws) with minimal error.
• Identify patients and confirm labeling accuracy; enter data as needed.
• Prepare specimens for transport and testing per test order.
• Maintain a clean, welcoming collection environment and handle multiple priorities.

Skills

Independent work

Phlebotomy—pediatric/geriatric

Communication

Data entry

Education

High School diploma or equivalent

Job description

Job Description

Phlebotomist II Territory – Marlborough, MA

Monday to Friday, available 6:00 AM to 7:00 PM, rotational weekends. Travel within an assigned territory to deliver professional phlebotomy services at Patient Service Centers (PSCs), Client Offices (IOPs), or other sites. Ensure accurate specimen collection, patient identification, and adherence to testing protocols. Communicate effectively to create a professional and efficient experience. Work independently with a consistently low error rate and handle complex collections. Demonstrate Quest 5Cs—Customer First, Care, Collaboration, Curiosity, and Continuous Improvement in all interactions.

Pay and Compensation

Pay range: $24.50 - $26.25 per hour. Salary offers consider skills, training, experience, education, and certifications. Eligible for annual performance bonus.

Benefits

• Day 1 Medical, supplemental health, dental & vision for full‑time employees who work 30+ hours
• Best‑in‑class well‑being programs
• Annual, no‑cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 MyDay off
• FinFit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities

Responsibilities

Specimen Collection & Processing

• Perform specimen collections following established procedures for a variety of tests, including venipuncture and capillary draws. Handle difficult draws such as pediatric, geriatric, and hard sticks with minimal error.
• Obtain patient identification and signatures to confirm specimen labeling accuracy. Perform data entry as necessary.
• Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order.
• Research test/client information and confirm all written and electronic orders by utilizing laboratory technology systems.

Patient Experience & Customer Service

• Independently resolve routine patient and client concerns and appropriately escalates non‑routine issues.
• Provide strong professional, respectful, and efficient service to all patients and clients. Use verbal and written communication and problem‑solving skills.
• Perform accurate data entry for patient registration, test order entry, and billing information.
• Communicate collection procedures clearly and address patient questions.
• Maintain a clean, orderly, and welcoming collection environment.
• Handle multiple priorities in a high‑volume setting.

Site Support and Travel

• Provide coverage across PSC and Client Offices within the assigned territory with minimal notice.
• Ensure that daily activities of the office are completed accurately and on time.
• Maintain reliable transportation and meet travel expectations, including having a valid driver license and clean driving record.

Operations & Compliance

• Obtain identification and accurately enter billing information and collect payments when required, following corporate policies.
• Follow departmental policies, procedures, safety protocols, and compliance standards, including confidentiality of patient information.
• Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation.
• Support routine administrative tasks including supply stocking, sanitizing, maintaining logs, filing, email use, and answering phones.
• Complete all training and maintain current phlebotomy skills and knowledge.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

Qualifications

Required Work Experience

• Two years of phlebotomy experience required.

Preferred Work Experience

• Customer service in a retail or service environment.

Physical and Mental Requirements

• Lift up to 15 lbs frequently; up to 40 lbs occasionally (with assistance as needed).
• Regularly perform repetitive hand motions with fine dexterity; stand or sit for extended periods.
• Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling.
• Extensive use of phone and computer; frequently communicating in English with patients and clients.

Knowledge

• Strong knowledge of phlebotomy best practices and more complex collection practices, including pediatric and geriatric draws.

Skills

• Ability to work independently, performing accurate, error‑free work in a fast‑paced setting, with minimal on‑site supervision.
• Experienced phlebotomy skills, including pediatric and geriatric collections.
• Strong communication skills and ability to adapt to change.
• Keyboard/data entry experience.

Required

• High School diploma or equivalent.
• Travel up to 75 %.
• Phlebotomy certification required in CA, NV, WA, and LA.
• English required.

Preferred

• Phlebotomy accredited program, medical assistant or paramedic training.

Education

• High School Diploma or Equivalent (Required).

Languages

• English (Required).

Licenses and Certifications

• Phlebotomy certification (required in certain states, e.g., California, Nevada, Washington and Louisiana).
• Professional medical certification strongly desired (medical assistant, phlebotomy, or similar).

Work Requirements

• Travel required.

Equal Opportunity Employer Statement

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.