Phlebotomist II Territory

Quest Diagnostics Incorporated; Hampton (VA); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) match

Employee stock purchase plan

Paid time off

Job summary

Quest Diagnostics Incorporated is seeking a Phlebotomist II for the Hampton, VA territory, Monday to Friday, 6:00 AM to 6:00 PM with weekend rotation. The role involves travel across PSCs and client offices to collect specimens and deliver high-quality lab results.

Requires two years of phlebotomy experience and certification in certain states; English proficiency is required. Full-time position with comprehensive benefits and potential annual bonus eligibility.

Qualifications

• Two years of phlebotomy experience required.
• Phlebotomy certification required in CA, NV, WA, and LA.
• High school diploma or equivalent.
• Ability to travel up to 75%.
• English required.

Responsibilities

• Travel within the assigned territory to collect specimens at PSCs, client offices, or other sites.
• Obtain patient identification and signatures to confirm specimen labeling accuracy.
• Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order.
• Research test/client information and verify orders using lab systems.

Skills

Phlebotomy

Customer service

Independent work

Communication

Attention to detail

Education

High School diploma or equivalent

Phlebotomy certification (required in CA, NV, WA, LA)

Job description

Job Description

Phlebotomist II Territory - Hampton, VA, Monday to Friday, 6:00 AM to 6:00 PM, with rotational weekend

Pay range: $21.50 - $23.05 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Travel within an assigned territory to deliver professional phlebotomy services at assigned Patient Service Centers (PSCs), Client Offices (IOPs), or other sites. Ensure accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results. Communicate effectively to create a professional and efficient experience for patients, staff, and clients. Work independently with a consistently low error rate and handle more complex collections and patient/client situations. Demonstrate the Quest 5Cs- Customer First, Care, Collaboration, Curiosity, and Continuous Improvement in all interactions to uphold service and operational excellence.

Responsibilities

Specimen Collection & Processing

• Perform specimen collections following established procedures for a variety of tests, including but not limited to venipuncture and capillary draws. Handle some difficult draws, including pediatric, geriatric, and hard sticks with minimal error.
• Obtain patient identification and signatures to confirm specimen labeling accuracy. Perform data entry as necessary.
• Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order.
• Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.

Patient Experience & Customer Service

• Independently resolves routine patient and client concerns and escalates non-routine issues appropriately.
• Provide strong professional, respectful, and efficient service to all patients and clients. Use verbal and written communication as well as problem-solving skills to complete daily procedures and address patient questions.
• Perform accurate data entry for patient registration, test order entry, and billing information.
• Communicate collection procedures clearly and address patient questions.
• Maintain a clean, orderly, and welcoming collection environment.
• Handle multiple priorities in a high-volume setting.

Site Support and Travel

• Provide coverage across PSC and Client Offices within the assigned territory with minimal notice.
• Ensure that daily activities of the office are completed accurately and on time
• Maintain reliable transportation and meet travel expectations for the role including having a valid driver license, and clean driving record, if applicable.

Operations & Compliance

• Obtain identification and accurately enter billing information and collect payments when required, following corporate policies.
• Follow departmental policies, procedures, safety protocols, and compliance standards, including confidentiality of patient information.
• Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation.
• Support routine administrative tasks including supply stocking, sanitizing, maintaining logs, filing, email use, and answering phones.
• Complete all training and maintain current phlebotomy skills and knowledge.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

Qualifications

Required WorkExperience

• Two years of phlebotomy experience required.

Preferred Work Experience

• Customer service in a retail or service environment.

Physical and Mental Requirements

• Lift up to 15 lbs frequently; up to 40 lbs occasionally (with assistance as needed).
• Regularly perform repetitive hand motions with fine dexterity; stand or sit for extended periods.
• Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling.
• Extensive use of phone and computer; frequently communicating in English with patients and clients.

Knowledge

• Strong knowledge of phlebotomy best practices and more complex collection practices, including pediatric and geriatric draws.

Skills

• Ability to work independently, performing accurate, errorfree work in a fastpaced setting, with minimal on-site supervision.
• Experienced phlebotomy skills, including pediatric and geriatric collections.
• Strong communication skills and ability to adapt to change.
• Keyboard/data entry experience.

Required

• High School diploma or equivalent.
• Travel up to 75%.
• Phlebotomy certification required in CA, NV, WA, and LA.
• English Required

Preferred

• Phlebotomy accredited program, medical assistant or paramedic training.

Education

• High School Diploma or Equivalent (Required)

Languages

• English (Required)

Licenses and Certifications

• Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Required)
• Professional medical certification strongly desired (medical assistant, phlebotomy, or similar) (Preferred)

Work Requirements

• Travel Required

70811

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.