Phlebotomist II Site Lead

Quest Diagnostics Incorporated; Middletown (CT); On-site; USD 30,100 - 33,269; Full time

Benefits offered by this job

Health insurance

401(k) match

Education assistance

Job summary

Quest Diagnostics Incorporated in Middletown, CT is seeking a Phlebotomist II Site Lead to supervise daily operations at the PSC or IOP, collect blood samples, and ensure accurate labeling and processing for laboratory testing.

The role requires strong phlebotomy skills, leadership abilities, and excellent patient communication. Workdays are Monday through Friday, with rotational weekends, and compensation includes a pay range of $21.85–$24.15 per hour and potential bonuses.

Qualifications

• High school diploma or equivalent.
• Phlebotomy skills and certification where required in state.

Responsibilities

• Draw blood and prepare specimens for testing following SOPs.
• Label, track and document patient information accurately.
• Assist with inventory, scheduling and on-site coaching as needed.
• Provide quality, compassionate patient service in a fast-paced setting.
• Maintain records and comply with safety and confidentiality standards.

Skills

Phlebotomy skills

Independent work

Customer focus

Multitasking

Decision making

Communication

Education

High school diploma

Job description

Phlebotomist II Site Lead – Middletown, CT (Mon–Fri 7:00 AM to 4:00 PM, rotational weekends)

Pay range: $21.85 - $24.15 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best‑in‑class well‑being programs
• Annual, no‑cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 “MyDay” off
• FinFit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life‑defining health decisions. The PSR II‑Site Lead draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II‑Site Lead has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.

This role will direct daily activity at a Patient Service Center (PSC) or In‑Office Phlebotomy (IOP) and could also lead one or more PSRs on site.

The PSR II‑Site Lead will demonstrate Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center, in a house call environment, long‑term care or as business needs dictate.

Responsibilities

• Collect specimens according to established procedures, including drug screens, biometric screening and insurance exams.
• Administer oral solutions according to established training.
• Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
• Responsible for completing all data entry requirements accurately including patient registration, test order entry from requisition or pulling order from database, managing standing orders.
• Enter billing information and collect payments when required, safeguarding assets and credit card information.
• Data entry and processing specimens including labeling, centrifuging, splitting, and freezing specimens as required by test order.
• Perform departmental‑related clerical duties when assigned such as inventory, stock supplies, and answering phones when needed.
• Read, understand and comply with departmental policies, protocols and procedures: Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual; and ensure that all staff members follow instructions.
• Perform verification of patient demographic info/initials including patient signature post‑venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
• Assist with compilation and submission of monthly statistics and data.
• Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
• Complete training courses and keep up‑to‑date with the latest phlebotomy techniques.
• Travel to Territory Manager meeting if held off‑site or off normal shift.
• Participate on special projects and teams.
• Stay up to date on company communications and assist with the distribution of technical information to the work group.
• Perform Point of Care (POC) testing at sites where needed and complete training/competency evaluations per Standing Operating Procedure (SOP).
• With appropriate training, act as mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures.
• Assist with periodic inventory counts, report shortages and problems to group leader or supervisor as they occur.
• Assist with the preparation of schedules for the assigned workgroup or PSCs.
• Communicate professionally with clients to resolve or refer, document problems, prepare problem documentation and report critical issues as they occur.
• Ensure staff is following all safety precautions by wearing a clean, button lab coat, gloves and face shield when required.
• Assist supervisors with the implementation of SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
• Ensure facilities are neat, clean and in good repair, taking appropriate action to advise Group Leader or Supervisor of required repairs and maintenance.
• Will be required to act as a coach, mentor, instructor and resource advisor for new employees, as well as be the point of contact to staff on‑site and provide regular input to the group lead or supervisor.

Qualifications

• Three years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
• Keyboard/data entry experience.
• Flexible and available based on staffing needs, including weekends, holidays, on‑call and overtime.
• Must have reliable transportation, valid driver's license, and clean driving record (if applicable).
• Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/Mobile/Long‑Term Care/In‑Office Phlebotomy locations with minimal notice.

Preferred Work Experience

• Minimum 2 years in a Patient Service Center environment preferred.
• Customer service in a retail or service environment preferred.

Physical and Mental Requirements

• Lift light to moderately heavy objects: 1‑15 lbs most frequently; 16‑25 lbs occasionally; 26‑40 lbs seldom; above 41 lbs requires assistance.
• Must be able to sit or stand for long periods; requires long hours of eye and hand coordination.
• Must be able to perform repetitive tasks with dominant hand frequently.
• Position requires travel.
• Extensive use of phone and PC.
• Fine dexterity with hands/steadiness.
• Talking, walking, balancing, bending/kneeling, pushing/pulling, reaching/twisting.

Knowledge

• Committed to all Quest Diagnostics policies & procedures including dress code, health & safety, and Everyday Excellence guiding principles.
• The position requires the ability to effectively communicate in English.

Skills

• Provide quality, error‑free work in a fast‑paced environment.
• Work independently with minimal on‑site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric.
• Demonstrate superior customer focus and ability to communicate openly, transparently with peers, supervisors and patients; embrace change and understand our business.
• Capable of handling multiple priorities in a high‑volume setting.
• Make decisions based on procedures and exercise good judgment.

Education

• High School Diploma or Equivalent (Required)

Languages

• English (Required)

Licenses and Certifications

• Phlebotomy certification required in certain states (California, Nevada, Washington, Louisiana) (Preferred)

Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.