Phlebotomist II

Eastern Nephrology Associates (ENA); Jacksonville (NC); On-site; USD 23,000 - 27,000; Full time

Job summary

Eastern Nephrology Associates (ENA) is seeking a full-time phlebotomist to draw blood at multiple locations in Jacksonville, NC. The role requires venipuncture of challenging veins and mobility between sites to support lab testing.

You will prepare, process, and transport specimens, maintain chain-of-custody, and ensure HIPAA-compliant handling. A certificate/diploma and 1 year of experience are required; familiarity with Orchard, LIS, and EPIC is preferred; valid driver’s license is required.

Qualifications

• Certificate or diploma in phlebotomy from an accredited program is required with one year experience.
• Experience with Orchard software, Laboratory Information Systems, and EPIC preferred.
• Valid driver’s license and reliable transportation.

Responsibilities

• Perform venipuncture and collect specimens at multiple sites.
• Travel between locations to provide mobile phlebotomy services.
• Prepare and process specimens, including centrifuging and aliquoting.
• Troubleshoot specimen issues to ensure quality.
• Explain phlebotomy procedures to patients and provide care.
• Maintain HIPAA-compliant and safe work environment.

Skills

Phlebotomy

Venipuncture

Communication

Confidentiality

HIPAA compliance

Interpersonal skills

Education

Certificate or diploma in phlebotomy

Tools

Orchard software

Laboratory Information Systems

EPIC

Job description

Full Time Technical Jacksonville, Jacksonville, NC, US

Salary Range: $17.00 To $19.50 Hourly

Summary

Draws blood samples and provides specimen collection services at multiple locations while preparing, processing, and transporting specimens to the laboratory for testing. Supports laboratory operations by performing centrifuging, aliquoting, and specimen troubleshooting while ensuring timely and accurate specimen delivery

Qualification Requirements

Must be proficient in collecting blood specimens from hard-to-find veins and will be required to travel to various other work locations from primary work locations.

Minimum Qualifications

• Certificate or diploma in phlebotomy from an accredited program is required with one year experience, or combination of related education and experience.
• Preferred experience with Orchard software, Laboratory Information Systems, and EPIC.
• Valid driver’s license and reliable transportation

Knowledge, Skills, and Abilities

• Computer skills using Microsoft (MS) Excel and SharePoint, MS Word, MS Outlook, MS Teams, Acumen, and various data management platforms.
• Ability to operate laboratory equipment (e.g., centrifuges) safely and accurately.
• Ability to prepare and process specimens for laboratory testing, including aliquoting.
• Skill in organizing, tracking, and delivering specimens while maintaining chain-of-custody protocols.
• Ability to troubleshoot specimen-related issues with attention to detail.
• Comprehensive knowledge of the field's concepts and principles.
• Exceptional interpersonal skills to provide excellent internal and external customer service.
• Knowledge of ethics of confidentiality and the ability to maintain confidentiality of sensitive information.
• Oral and written communication skills. Interpersonal skills.
• Ability to understand and follow directions.

Supervisory Responsibilities

None

Essential Functions

• This position is designated as an on‑site, patient‑facing role. In‑office presence is an essential function due to the need for real‑time collaboration with providers, direct interaction with patients and caregivers, and secure handling of health data in compliance with HIPAA.
• Performs venipuncture and collects specimens at multiple sites, ensuring proper handling, packaging, and transport to designated laboratories. Travels between locations to provide mobile phlebotomy services. (30%)
• Prepares and processes specimens, including centrifuging and aliquoting, for laboratory testing. (30%)
• Troubleshoots specimen issues to ensure quality and accurate processing. (10%)
• Explains phlebotomy procedures to patients and provides excellent patient care during collection. (10%)
• Maintains a safe, secure, and compliant work environment by following policies and legal regulations. (10%)
• Resolves unusual test orders through appropriate communication with providers and staff, escalating unresolved issues to supervisors. (10%)

Physical Demands

• Required travel between sites.
• Reaching, grabbing, holding – fine motor skills.
• Extended periods in a stationary or standing position.
• Repetitive motion such as entering data into computer-based programs.
• Lift or move up to 25 pounds. Employees are expected to use appropriate ergonomics and tools such as hand carts for heavier loads.

Work is normally performed in a typical interior office medical and laboratory environment. The noise level is usually moderate; however, it may be higher on work benches during specimen processing. Some office environments have stairs.