Phlebotomist II

Massachusetts General Hospital; Danvers (MA); On-site; USD 30,000 - 34,000; Full time

Job summary

Mass General Brigham is seeking a Phlebotomy Technician to collect and process blood specimens for laboratory testing. You will obtain quality samples, ensure patient safety and privacy, and support training for new staff.

Responsibilities include joining a team, resolving common issues, and complying with regulatory requirements while using clinical computer systems and maintaining high service standards.

Qualifications

• High School Diploma or Equivalent required.
• Phlebotomy Certification preferred.
• Driver's license preferred.
• 1-2 years phlebotomy experience required.
• Proficiency in proper collection methods and processing of specimens.
• Strong communication, time management and customer-service skills.
• Ability to work independently and in a team.

Responsibilities

• Obtain quality blood samples using phlebotomy methods for all age groups.
• Ensure accurate patient identification, labeling, processing and transport of specimens.
• Assist in recovery of patients during adverse events in inpatient settings.
• Explain procedures to patients to ensure satisfaction and address concerns.
• Troubleshoot specimen, order and operational issues within the area.
• Provide training and education to new staff and students.
• Handle sharps and biohazardous materials per regulatory requirements.
• Comply with HIPAA and work with computer systems.
• Perform other tests, administration and specimen collection as assigned.

Skills

Phlebotomy

Patient communication

Time management

Customer service

Team collaboration

Education

High School Diploma or Equivalent

Phlebotomy Certification preferred

Driver's license preferred

Job description

Site: The General Hospital CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryResponsible for collecting and processing blood specimens from patients for laboratory testing. Operates with a moderate level of supervision, identifying and resolving common issues independently. Provide effective training and education to new employees and students as assigned. Does this position require Patient Care Essential Functions Obtains quality blood samples using a variety of phlebotomy methods for all age groups.-Ensures accurate patient identification, quality specimen labeling, processing, handling, and transportation of specimens.-May assist in the recovery of patients experiencing adverse reactions and provide a rapid response to medical emergencies in the inpatient setting.-Communicates effectively with patients and patient care teams, explaining procedures and addressing patient concerns to ensure a high level of customer satisfaction.-Troubleshoots and resolves specimen, order, and common operational issues within the work area.-Provides some training and education to new staff and students.-Handles sharps and biohazardous materials in accordance with regulatory requirements to ensure the safety of patients and staff.-Works fluently with computer programs and systems, and complies with HIPAA regulations.-Performs other tests, administration, and specimen collection as assigned.QualificationsEducationHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree?NoLicenses and CredentialsPhlebotomy Technician [National Certification] - Generic - HR Only preferred Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferredExperienceExperience in phlebotomy 1-2 years requiredKnowledge, Skills and Abilities- Demonstrates proficiency in proper collection methods and proper processing of all specimens, including correct tube selection, volume, and stability requirements.- Possesses good written and oral communication skills, the ability to prioritize work, manage time wisely, and adjust to changes in work volumes and projects.- Superior customer service skills, with the ability to show empathy and respect for patients' privacy and autonomy.- Demonstrates problem-solving skills and can manage complex patient collections.- Works independently and collaborates effectively within a team, actively partnering with team members by fostering a collaborative work environment and respecting individuals with varied experiences and perspectives.Additional Job Details (if applicable)Physical RequirementsStanding Frequently (34-66%)Walking Frequently (34-66%)Sitting Occasionally (3-33%)Lifting Frequently (34-66%) 35lbs+ (w/assisted device)Carrying Frequently (34-66%) 20lbs - 35lbsPushing Occasionally (3-33%)Pulling Occasionally (3-33%)Climbing Rarely (Less than 2%)Balancing Frequently (34-66%)Stooping Occasionally (3-33%)Kneeling Occasionally (3-33%)Crouching Occasionally (3-33%)Crawling Rarely (Less than 2%)Reaching Frequently (34-66%)Gross Manipulation (Handling) Frequently (34-66%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)Remote TypeOnsiteWork Location102 Endicott StreetScheduled Weekly Hours32Employee TypeRegularWork ShiftDay (United States of America)Pay Range$21.95 - /Grade4At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.