Phlebotomist Group Lead

Quest Diagnostics; Lake Elsinore (CA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Day 1 Medical

Dental & Vision

401(k) match

Employee stock plan

Career advancement

Job summary

Quest Diagnostics is seeking a Phlebotomist Group Lead in Lake Elsinore, CA, with a Monday to Friday 7:00 AM to 4:00 PM schedule. A state phlebotomy license is required; NHA licenses are not accepted in CA, WA, NV.

The role involves mentoring staff, collecting specimens, data entry, and coordinating test operations across PSC/IOP sites, with opportunities for annual bonus and career advancement.

Qualifications

• Seven years phlebotomy experience required, including pediatric and geriatric collections.
• Keyboard/data entry experience.
• Flexible schedule including weekends, holidays, on‑call and overtime.
• Must have reliable transportation and valid driver's license.
• Willing to travel to multiple sites as needed.

Responsibilities

• Collect specimens per procedures, including drug screens and biometric screenings.
• Maintain phlebotomy logs and data entry of patient information.
• Coach and mentor staff, lead on-site PSR activities.
• Support with inventory, scheduling, and SOP adherence.
• Communicate with clients and document issues.

Skills

Phlebotomy

Customer service

Leadership

Independent work

Decision making

Education

High School Diploma or Equivalent

Tools

Lab technology systems

Job description

Job Description

This position requires you to have a state phlebotomy license. (Quest does not accept NHA licenses in CA, WA, NV).

Phlebotomist Group Lead - Lake Elsinore, CA, Monday to Friday, 7:00 AM to 4:00 PM

Pay range: $29.40 - $34.95 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

• Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams.
• Administer oral solutions according to established training.
• Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
• Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders.
• Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.
• Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order.
• Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.
• Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions.
• Perform verification of patient demographic info/initials including patient signature post‑venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
• Assist with compilation and submission of monthly statistics and data.
• Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
• Complete training courses and keep up‑to‑date with the latest phlebotomy techniques.
• Travel to Territory Manager meeting if held off‑site or off normal shift.
• Participate on special projects and teams.
• Stay up‑to‑date on company communications and assist with the distribution of technical information to the work group.
• Perform Point of Care (POC) testing at those sites where needed and the complete training/competency evaluations per Standard Operating Procedure (SOP).
• With appropriate training, act as mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures.
• Assist with periodic inventory counts.
• Assist with the preparation of schedules for the assigned workgroup or PSCs.
• Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur.
• Ensure staff is following all safety precautions by wearing a clean, button lab coat, gloves and face shield when required.
• Assist supervisors with the implementation of SOPs and the distribution of technical information and communication to the workgroup in accordance with Quest Diagnostics guidelines.
• Ensure facilities are neat, clean and in good repair, take appropriate action to advise Supervisor of required repairs and maintenance.
• Will be required to act as a coach, mentor, instructor and resource advisor for new employees, as well as be the point of contact to staff on‑site and provide regular input to the supervisor.
• Provide effective onboarding services to new clients.
• Partner with Supervisor to assist the transition process setting up new offices for both PSCs and IOPs.
• Must be able to step in for a PSR III and lead one or more PSR on site.
• Support Patient Inquiries from the website, Office of Chairman and Managed Care, as needed.
• Support the Problem Resolution Line and could be called to the field regarding a patient recollection, as needed.
• Provide input on the performance evaluations of the PSRs.

Qualifications

Required Work Experience:

• Seven years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
• Keyboard/data entry experience.
• Flexible and available based on staffing needs, which includes weekends, holidays, on‑call and overtime.
• Must have reliable transportation, valid driver license, and clean driving record, if applicable.
• Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/Mobile/Long‑Term Care/In‑Office Phlebotomy locations with minimal notice.

Preferred Work Experience

• Medical training: medical assistant or paramedic training preferred.
• Minimum 5 years in a Patient Service Center(PSC) / In‑Office (IOP) environment preferred.
• Customer service in a retail or service environment preferred

Physical And Mental Requirements

• Lift light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects. Objects in the weight range of 1 to 15 pounds are lifted and carried frequently; objects in the weight range of 16 to 25 pounds are lifted and carried occasionally and objects in the weight range of 26 to 40 pounds are seldom lifted and carried. Objects exceeding 41 pounds are not to be lifted or carried without assistance.
• Must be able to sit or stand for long periods of time; requires long hours of eye and hand coordination.
• Must be able to perform repetitive tasks with dominant hand frequently to constantly throughout the day.
• Position requires travel.
• Extensive use of phone and PC.
• Fine dexterity with hands/steadiness.
• Talking.
• Walking.
• Balancing.
• Bending/kneeling.
• Pushing/pulling.
• Reaching/twisting.

Knowledge

• Committed to all Quest Diagnostics Policies & Procedures including Company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.
• The position requires the ability to effectively communicate in English.

Skills

• Ability to provide quality, error‑free work in a fast‑paced environment.
• Ability to work independently with minimal on‑site supervision.
• Excellent phlebotomy skills to include pediatric and geriatric
• Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout Quest; and Knowledge of our business.
• Capable of handling multiple priorities in a high‑volume setting.
• Must be able to make decisions based on established procedures and exercise good judgment

Education

• High School Diploma or Equivalent (Required)

Languages

• English (Required)

Licenses and Certifications

• Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Preferred)

Work Requirements

• Travel Required

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.