Phlebotomist, Central Processing Assistant, Day Shift

UMass Memorial Health; Leominster (MA); On-site; USD 21,697 - 39,054; Full time

Benefits offered by this job

Signing bonus eligibility

Job summary

UMass Memorial Health is seeking a Central Processing Assistant in Leominster, Massachusetts. This role involves procuring blood specimens from patients and preparing them for laboratory analysis. The ideal candidate will perform blood draws, EKGs, and patient registration functions while adhering to safety and quality standards.

The position requires a High School diploma, completion of a certified phlebotomy course, and 120 clinical hours. A signing bonus may be available based on eligibility.

Qualifications

• Must possess a High School diploma or equivalent.
• Successful completion of a certified phlebotomy course is required.
• Must have at least 120 hours of clinical experience.

Responsibilities

• Collect blood specimens from patients for laboratory procedures.
• Process specimens in preparation for analysis.
• Perform patient registration and insurance verification.

Skills

Good communication skills

Customer service skills

Ability to handle stress

Precise motor skills

Education

High School diploma or equivalent

Completion of a certified phlebotomy course

Minimum 120 hours of clinical experience

Tools

GE EKG carts

MUSE software

Job description

Exemption Status

Non-Exempt

Hiring Range

$15.75 – $28.35

Schedule Details

Sunday through Saturday

Scheduled Hours

5:00 a.m. – 1:30 p.m.

Shift

1 – Day Shift, 8 Hours (United States of America)

Hours

32 hours per week

Cost Center

24050 – 3110 Lab Administration

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Position Overview

This position is responsible for the procurement of blood specimens from patients for laboratory procedures. In addition to collecting and transporting the blood samples to the laboratory, the Central Processing Assistant processes the specimens in preparation for analysis. The Central Processing Assistant performs EKGs using GE EKG carts and MUSE software and performs patient registration functions and insurance verification on outpatients.

Major Responsibilities

• Properly identify patients using two identifiers: name and date of birth.
• Perform routine and complex blood draw procedures, including venipuncture and capillary puncture (finger and heel sticks), using standardized equipment.
• Respond to all STAT blood work requests within 30 minutes and timely specimen requests within ±15 minutes.
• Use ROVER for all inpatient blood draws.
• Perform EKGs using GE EKG carts and the MUSE software program.
• Enter required patient registration information into the HIS and perform insurance verification on laboratory outpatients; scan documents into the HIS under the correct patient encounter.
• Confer with patients to obtain laboratory information, explain procedures, allay fears, and elicit cooperation.
• Transport specimens to the laboratory while maintaining specimen integrity.
• Adhere to standard precautions and infection‑control policies and procedures.
• Prepare, process, label, and store patient specimens according to departmental procedures using approved techniques and equipment for subsequent analysis by the clinical laboratory.
• Respond to the pneumatic tube system and disperse patient specimens to the appropriate lab section efficiently.
• Provide technical guidance to Phlebotomy students and new employees.
• Review uncollected lists regularly to ensure all specimens have been obtained.
• Centrifuge, aliquot, and appropriately store all reference laboratory specimens per laboratory policies and procedures; build transport batches for courier pickup.
• Mail and fax laboratory reports to physician offices.
• Provide routine specimen pick‑up for all physicians in adjoining medical and professional buildings.
• Perform all duties at the Outpatient Lab front desk, including greeting patients, placing lab orders, checking tests for medical necessity, delivering ABN when applicable, and making necessary phone calls to physician offices for order clarification.
• Maintain the entire work area, including phlebotomy trays, in a neat, clean, and organized manner.
• Answer the central processing and outpatient laboratory telephones within three rings.
• Monitor the reference laboratory pending work list and resolve issues as they arise.

Standard Staffing Level Responsibilities

• Comply with established departmental policies, procedures, and objectives.
• Attend meetings, conferences, and seminars as required or directed.
• Demonstrate use of Quality Improvement in daily operations.
• Comply with all health and safety regulations and requirements.
• Respect diverse views and approaches, demonstrate the Standards of Respect, and contribute to creating and maintaining a professional, tolerant, civil, and accepting environment.
• Maintain regular, reliable, and predictable attendance.
• Perform other similar and related duties as required or directed.

Position Qualifications

License/Certification/Education – Required

• High School diploma or equivalent.
• Successful completion of a certified phlebotomy course.
• Minimum 120 hours of clinical experience.

Experience/Skills – Required

• Ability to endure periods of heavy workload and stress.
• Ability to coordinate eyes and hands for precise, rapid movements.
• Good communication and customer‑service skills.

Experience/Skills – Preferred

• Minimum one (1) year of phlebotomy experience with patients of all ages.
• Phlebotomy certification through the American Society of Clinical Pathology (ASCP).

Physical Demands and Environmental Conditions

• Constantly: Standing, walking, bending, working indoors; high stress level; color vision; precise motor skills; hearing; vision.
• Frequently: Pushing, twisting, climbing, balancing, reaching, grasping, repetitive movements.
• Occasionally: Sitting, pulling, kneeling, temperature extremes; lifting, carrying, pulling, pushing 0–50 pounds.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We encourage applications from individuals with diverse experiences, perspectives, and backgrounds.

Accessibility

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.