Phlebotomist (Bilingual – English/Spanish)

CSL; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

CSL Plasma in Charlotte, NC is seeking a phlebotomist to perform pheresis and plasma collection with strict SOP adherence in a fast-paced center.

You will conduct donor venipuncture, monitor the pheresis process, ensure donor safety, document activities in the donor information system, and assist with equipment maintenance as required. This role may include educator duties for new donors and occasional overtime to support center operations.

Qualifications

• High school diploma or equivalent required.
• CSL Plasma DST training for internal candidates.
• External candidates: minimum 6 months as a phlebotomist; 12 months in medical/healthcare environment preferred.

Responsibilities

• Perform pheresis procedure and plasma collection per SOPs.
• Perform donor venipuncture to initiate pheresis.
• Evaluate vein performance and expedite donation time while ensuring safety.
• Educate donors about donation process and center policies; answer questions.
• Monitor for donor reactions and respond as needed.
• Record incidents and donor data in the electronic system.
• Maintain equipment and respond to alarms, calibrate as required.
• Ensure donor flow and center operation runs smoothly.

Skills

Venipuncture

Pheresis procedure

SOP compliance

Donor monitoring

Safety protocols

Education

High school diploma or equivalent

Job description

Responsible for the efficient and effective collection of plasma from donors by performing venipuncture, monitoring the pheresis process and following Standard Operating Procedures (SOPs).

Job Description

1. In compliance with SOPs, performs all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect.
2. In compliance with SOPs and Food & Drug Administration (FDA) guidelines, performs venipuncture on donors to begin pheresis process.
3. Evaluates vein performance of the donor to identify possible problems; makes necessary corrections in order to expedite donation time and ensure product quality and donor safety. Ensures donation process is efficient and makes adjustments when necessary to make the process a positive experience for the donor.
4. May educate new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally.
5. Maintains alertness to any reaction by donors and assists with reactions or notifies appropriate staff.
6. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
7. Required to perform calibrations and verify that maintenance has been performed as outlined in the SOPs. Required to respond to and resolve complex equipment alarms or donor issues.
8. Troubleshoots equipment failures. Creates incident documentation, removes and/or replaces equipment from service.
9. Monitors donor flow on the donor floor to assure continuous turnover. Alerts Group Leader of Supervisor of donor flow issues.
10. Collects arm samples or whole blood samples from donors for testing.
11. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
12. Understands the policies and procedures associated with hyper immune programs at the center if applicable.
13. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
14. Maintains confidentiality of all personnel, donor and center information.
15. May be cross-trained in other areas to meet the needs of the business.
16. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
17. Perform other job-related duties as assigned.

Education

• High school diploma or equivalent required.

Experience

• Internal CSL Employees Applicants must have successfully completed the CSL Plasma DST training.
• External candidates must have a minimum of 6 months’ experience as a phlebotomist; one year of experience is preferable.
• Minimum twelve (12) months of experience in a medical or health care environment

Working Conditions

• Ability to complete routine forms or conduct routine oral communications
• Ability to understand, remember and apply oral and/or written instructions
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time
• Reach, bend, kneel and have high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens.
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.