Phlebotomist / Administrative Assistant (NoMad)

One Medical; New York (NY); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Paid sabbatical for every five years of service

Free One Medical memberships

401(k) match

Competitive Medical, Dental, and Vision plans

Job summary

One Medical is looking for a Phlebotomist/Administrative Assistant in New York. This full-time role focuses on delivering exceptional patient experiences through clinical support and problem-solving.

You'll perform venipuncture, assist with patient interactions, and maintain the office environment in alignment with One Medical's standards. Compensation ranges from $24 to $26 per hour, with comprehensive benefits including health plans, PTO, and 401(k) matching.

Qualifications

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist.
• Strong customer service skills.
• Proficiency in computer technology and multitasking.

Responsibilities

• Ensure a positive patient experience through intake and scheduling.
• Provide venipuncture services for patients of all ages.
• Assist with clerical duties and support members beyond the lab.

Skills

Customer service skills

Written communication

Verbal communication

Technology proficiency

Education

High School Diploma or equivalent

Tools

Electronic Medical Record System

Slack

G-suite

Zoom

RingCentral

Job description

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. We’re on a mission to transform healthcare, improving the experience for patients, providers, employers, and health networks. Our seamless in‑office and 24/7 virtual care services, on‑site labs, and programs for preventive, chronic, common illnesses and mental health have delighted people for the past fifteen years.

Opportunity

As a One Medical Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by performing venipuncture and other clinical support services. You will be an ambassador for patients with mastery of human connection and a strong drive for service, removing barriers to care and ensuring the office lobby reflects the One Medical brand.

Responsibilities

• Use C‑I‑CARE framework in all patient interactions, ensuring a positive in‑office experience through intake, same‑day scheduling, follow‑up, billing knowledge, and patient feedback monitoring.
• Provide best‑in‑class venipuncture services for patients ranging from pediatrics to geriatrics, depending on office location.
• Perform and assist with extended scope duties such as non‑blood specimen collection, EKGs/ECGs, and vitals.
• Maintain high standards of in‑office care through proper specimen labeling, handling, processing, inventory upkeep, and tool sterilization.
• Support members beyond the lab room by answering patient messages, following up on lab cases, and assisting providers and virtual medical team with clerical duties, including biometric screening forms, medical record review, billing inquiries, and DOH reporting.
• Complete all front‑of‑house duties including check‑in/check‑out, insurance verification, printing/paperwork, test preparation, and service‑level expectation tasks.
• Contribute to team development through rounding, attending huddles, participating in problem solving, and supporting providers with ad‑hoc asks.
• Perform opening and closing duties, maintaining look and feel of patient and employee spaces, restocking supplies, and organization.
• Master the technology suite, including Slack, G‑suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System.

Qualifications

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
• Strong customer service skills, establishing and maintaining effective customer relationships.
• Strong written and verbal communication skills.
• A High School Diploma or equivalent.
• Proficiency in computer technology such as typing, internet navigation, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi‑disciplinary teams; remote team experience a plus.
• Confidence and trust instillation during the collection process while delivering individualized, human‑centered care.
• Track record of persisting through change, stepping up to action on challenges, and learning quickly when faced with new situations.

Compensation & Shift Schedule

The hourly rate for this role is $24 to $26, based on a standard full‑time schedule. Total compensation packages may be based on factors unique to particular candidates and may include benefits.

This is a full‑time role (40 hours per week) with 8‑hour shifts typically from Monday to Friday, 7:30 am–7:00 pm, based in person at the NoMad office in Manhattan, NY.

Benefits: Taking Care of You Today

• Paid sabbatical for every five years of service.
• Free One Medical memberships for yourself, friends, and family.
• Employee Assistance Program – confidential services for stress, anxiety, financial planning, and legal issues.
• Competitive Medical, Dental, and Vision plans.
• Pre‑tax commuter benefits.
• PTO cash‑outs – option to cash out up to 40 accrued hours per year.

Benefits: Protecting Your Future

• 401(k) match.
• Credit toward emergency childcare.
• Company‑paid maternity and paternity leave.
• Paid life insurance – One Medical pays 100% of the cost of Basic Life Insurance.
• Disability insurance – One Medical pays 100% of the cost of short‑term and long‑term disability insurance.

Clinician Benefits

• Malpractice Insurance – Malpractice fees to insure your practice at One Medical are covered 100%.
• UpToDate Subscription – evidence‑based clinical research tool.
• Continuing Medical Education (CME) – annual stipend for continuing education.
• Rounds – Providers end patient care one hour early each week to participate in shared learning.
• Discounted rate to attend One Medical’s Annual REAL primary care conference.

Equal Opportunity & E‑Verify

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience. One Medical participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm you are authorized to work in the U.S.