Phlebotomist / Administrative Assistant (La Jolla)

One Medical; La Jolla Amago (CA); On-site; USD 33,000 - 36,000; Full time

Job summary

One Medical is seeking a Phlebotomist/Administrative Assistant to deliver venipuncture and clinical support while serving as the first point of contact for patients. You will help with front desk tasks, coordinating patient flow, scheduling and basic administrative duties to ensure a seamless experience.

You will also master our tech stack (Slack, G‑Suite, Zoom, Circulation, RingCentral, EMR) and support multiple offices.

Qualifications

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of training.
• An active phlebotomy certification to practice in CA.
• Strong customer service and communication skills.
• Experience working with diverse, multi‑disciplinary teams; remote teams a plus.
• A High School Diploma or equivalent.

Responsibilities

• Use C-I-CARE in all patient interactions to ensure a fluid in‑office experience.
• Provide venipuncture services across age ranges per location.
• Perform extended duties: non‑blood collection, EKGs, vitals, ear lavages, vaccines, PPD, swabs.
• Maintain proper specimen labeling, handling and sterilization.
• Answer patient messages, follow up on lab cases, assist providers with clerical tasks.
• Front of house duties: check in/out, insurance verification, paperwork handling.
• Contribute to team development through huddles and problem solving.
• Open/close duties and maintain office look, restock supplies.
• Master technology suite (Slack, G‑suite, Zoom, Circulation, RingCentral, EMR).

Skills

Customer service

Communication

Empathy

Teamwork

Multitasking

Education

Tools

Slack

G-suite

Zoom

EMR

Circulation

RingCentral

Job description

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The Opportunity

As a One Medical Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices, you’ll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers. Our Flex Lab Services Specialist/Member Support Specialist support multiple offices in a Market. You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer‑centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self‑awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What You’ll Likely Work On

• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location
• Perform and assist with extended scope duties such as, but not limited to non‑blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in‑office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
• All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in‑office providers with ad‑hoc asks, etc.
• Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
• Master our technology suite including, but not limited to Slack, G‑suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What You’ll Need

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
• An active phlebotomy certification to practice in CA
• Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer‑centric solutions
• Strong written and verbal communication skills
• A High School Diploma or equivalent
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Experience working on collaborative, diverse, multi‑disciplinary teams (additional experience with remote teams a plus)
• A proven ability to display confidence and instill trust during the collection process while delivering individualized, human‑centered, customer‑focused care
• A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks

One Medical is committed to fair and equitable compensation practices

The range for this role is $24.25-$26.25 per hour based on a standard full‑time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/

This is a full time role (40 hrs/week) with 8 hr shifts generally taking place Monday through Saturday, 7:30 AM to 5:30 PM. Saturday availability is required. One weekday off will be provided each week to offset