Phlebotomist 3

Octapharma Plasma, Inc.; Indianapolis (IN); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Formal training

Health insurance

HSA

FSA

Tuition Reimbursement

Employee assistance program

Wellness program

401k retirement plan

Paid time off

Company paid holidays

Personal time

Job summary

Octapharma Plasma, Inc. is seeking a role focused on plasmapheresis procedures, venipuncture, and donor care in a fast-paced center. The position emphasizes adherence to FDA SOPs, OSHA, CLIA, and GMP guidelines while maintaining donor confidentiality and a positive donor experience.

The candidate will operate plasmapheresis equipment, perform routine maintenance, document records, and collaborate with QA to drive continuous improvement and ensure safety and quality across all donor interactions.

Qualifications

• Strong customer service mindset and clear communication.
• Ability to read, write, and understand English.
• Basic computer skills.
• Ability to perform venipunctures as part of the role.
• Accurate documentation and record-keeping.
• Ability to follow written and verbal procedures.
• Dependability and reliability with attendance and schedule adherence.

Responsibilities

• Ensure operation complies with state and federal regulations to maintain production standards.
• Deliver excellent donor service and maintain donor confidentiality per SOPs.
• Confirm donor identity, monitor donor condition, and ensure safety and product quality.
• Set up equipment for venipuncture and plasmapheresis; label units accurately.
• Operate plasmapheresis machines, troubleshoot alarms, manage adverse events, and document occurrences.
• Dispose of biohazardous waste and clean spills following safety protocols.
• Calibrate and maintain machines regularly; replace equipment as needed.
• Maintain donor floor documentation including machine logs.
• Keep work areas clean, stock supplies, and manage inventory with FIFO.
• Mentor teammates as Designated Trainer; support QA/NexSys duties as needed.
• Coordinate with QA on donor floor performance and CAPA implementations.
• Oversee donor flow; manage lunch/break schedules and schedule adherence.
• Perform other duties as assigned.

Skills

Customer service

English fluency

Verbal & written

Venipuncture

Documentation

Adaptability

Reliability

Computer basics

Teamwork

Education

High school diploma or GED

Job description

Job Summary

This role is responsible for executing the plasmapheresis process by performing venipunctures.

This Is What You’ll Do

• Ensure total operation is compliant with state and federal regulations (e.g. FDA approved SOPs, OSHA, CLIA, and GMP) to maintain the highest production standards and ensure facility compliance.
• Deliver high-quality customer service, maintain a positive donor experience, and uphold donor confidentiality in alignment with company values and SOPs.
• Review and confirm donor identification, monitor donor conditions, and employ techniques to ensure donor comfort, safety, and product quality.
• Set up and prepare equipment and supplies for venipuncture and plasmapheresis; execute procedures and collection, maintain proper collection ratios, and accurately label units and samples.
• Operate automated plasmapheresis machines, troubleshoot alarms/alerts, manage adverse donor events, perform QCs, and document exceptions.
• Disconnect donors and handle the disposal of biohazardous waste and contaminated equipment, including cleaning spills and following safety protocols.
• Perform daily, weekly, and monthly calibration/maintenance of automated plasmapheresis machines and remove and/or replace equipment from service, if needed.
• Maintain accurate and thorough documentation of necessary records, including Plasmapheresis Machine Logs.
• Maintain cleanliness and organization of work areas, stock adequate supplies, and perform inventory tasks such as First In, First Out
• Report all unsafe situations and conditions to management.
• Mentor and train team members as a Designated Trainer, driving training efficiencies; upon completion of training, support QA-Backup or NexSys Technician duties as required.
• Partners with Quality Assurance on overall donor floor performance including favorable performance observations, CAPA implementations, and continuous improvement initiatives.
• Oversee the flow of donors, responsible for organizing lunch schedules, breaks, and overall schedule adherence.
• Perform other duties as assigned.

Minimum Requirements

This is What it Takes

• High school diploma, or equivalent (GED).
• Three (3) months’ experience in a medical or health care environment or equivalent combination of education and experience preferred.
• Completed documentation of training appropriate for duties, prior to performing duties independently.

Required Certifications, Licenses, And Registrations

• Any specific certification or licensing based on State requirements.

Knowledge, Skills, And Abilities

• Strong customer service and communication skills.
• Ability to speak, read, write (legibly and accurately), and understand English required.
• Ability to understand and follow written and verbal protocol required.
• Basic computer knowledge and skills required.
• Able to make accurate and complete documentation.
• Ability to read and interpret documents, such as safety regulations, operating and maintenance instructions and procedure manuals required.
• Ability to function effectively in a fast-paced environment with frequent interruptions.
• Ability to perform venipunctures required.
• Ability to collaborate and adapt.
• Ability to demonstrate reliability through attendance, punctuality, strong work effort, and schedule flexibility.

Physical Requirements

• Ability to sit or stand for extended periods.
• Ability to tug, lift, and pull up to thirty-five (35) pounds.
• Ability to bend, stoop, or kneel.
• Ability to use all required PPE (Personal Protective Equipment) at all times.
• Occupational exposure to blood borne pathogens.
• Ability to view video display terminal less than 18” away from face for extended periods.
• Ability to work in an environment with a temperature of -40C or colder for extended periods.
• Occasional exposure to and handling of dry ice.
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
• Ability to use assistive devices if needed for mobility or communication.
• Ability to work daytime and evening hours, weekends, holidays, and extended shifts on a frequent basis required.
• Ability to use a computer and other office equipment.
• Ability to communicate effectively, both verbally and in writing.
• Ability to focus and concentrate on tasks for extended periods.
• Ability to navigate the office environment safely, including stairs and elevators (if applicable).
• Ability to travel up to 20% via airplane and vehicle (if applicable).

Do Satisfying Work. Earn Real Rewards And Benefits

• Formal training
• Outstanding plans for medical, dental, and vision insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition Reimbursement
• Employee assistance program (EAP)
• Wellness program
• 401k retirement plan
• Paid time off
• Company paid holidays
• Personal time

Pay Transparency

With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life‑saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.