Phlebotomist

Kaiser Permanente; Tualatin, Northern (OR, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Kaiser Permanente in Oregon is seeking a Phlebotomist to support the laboratory by collecting and processing specimens and assisting with special procedures as needed. You will mentor new staff and ensure workflow meets service delivery needs in patient care.

Responsibilities include accurate order entry, proper labeling, specimen handling, and providing outstanding customer service to members, clinicians, and nursing staff while maintaining quality and safety standards.

Qualifications

• Completion of an Accredited Phlebotomy Program which includes successful completion of an experience practicum OR Minimum eighteen (18) months of phlebotomy experience within the previous five (5) years in a multi-patient clinical laboratory.

Responsibilities

• Perform order entry, specimen collection and processing according to WI; clarify clinician orders; obtain patient information and collect samples by venipuncture or capillary collection based on age/condition.
• Prioritize workload; coordinate Phlebotomy and Laboratory Service workgroups to meet service needs; act as a resource and facilitate problem resolution.
• Provide instructions to physicians, nursing staff and patients; handle specimens per WI; prepare and store specimens as required and maintain specimen integrity.
• Use LIS to obtain patient demographics, enter clinical information, generate labels, track tests and specimens; print reports.

Skills

Phlebotomy

Customer service

Attention to detail

Communication skills

Multitasking

Education

High School Diploma or GED

Phlebotomy certification preferred

Tools

Laboratory information system (LIS)

Venipuncture equipment

Job description

Job Summary:

Support the laboratory function of providing diagnostic information for use in patient care by ensuring proper collection and processing of laboratory specimens. Perform or assist with special procedures; mentor/orient students and new employees; ensure workflow meets service delivery needs. Respond effectively to member, clinicians, nursing staff and other department needs.

Essential Responsibilities:

• Perform order entry, specimen collection and processing according to Work Instructions (WI), clarify clinician orders; obtain pertinent patient information; accurately identify patients; determine specimen requirements and collect patient sample using appropriate process of venipuncture or capillary collection based on patient age and/or condition. Assure completeness and accuracy of specimen labeling. Obtain and enter appropriate patient or specimen information into laboratory computer system. Provide good customer service to all members.
• Prioritize workload according to urgency of request; coordinate activities of the Phlebotomy and Laboratory Service/Technical Assistant workgroups to meet operational service needs. Act as resource for medical or laboratory staff. Provide information and facilitate specimen or order problem investigation and resolution. Using appropriate resources, make decisions as required for sample collection and patient processing. Facilitate communication between Phlebotomists and Laboratory Service/Technical Assistants in problem solving and member assistance, triaging to supervisor as needed.
• Provide instructions to physicians, nursing staff and patients in proper specimen collection, answering related questions accurately. Evaluate, process and coordinate specimens for testing and/or shipping by following applicable WI. Centrifuge, aliquot, separate, refrigerate, freeze or handle specimens as required to maintain specimen integrity. Consult computer information for special handling instructions, referring questions to Client Services or technical specialist(s) for additional handling or shipping instructions when indicated. Complete appropriate forms as applicable.
• Use laboratory computer system to obtain patient demographics, perform order entry, enter pertinent clinical information, generate barcode labels and ensure tracking of each test ordered and each specimen collected and/or received. Print reports. Use laboratory information computer system to track specimens. Perform all duties required of Laboratory Service/Technical Assistant.
• Assist clinician or Pathologists with bone marrow collection and processing. Perform isolation procedures, bacterial, acid-fast and fungal blood cultures, blood smear preparation, microbiology set-up and Code 99 (Code Blue) response as required and ordered by clinician.
• Remain current in new and revised work instructions and lab and organizational policies. Periodically review procedure manuals, Quality System documents and organizational policies. Assist supervisor, coordinator or specialist in identifying and reporting any procedural discrepancies. Complete annual requirements (PPD, safety etc.). Provide input into development or revision of procedures to meet operational needs. Attend and participate in staff meetings. Support department workflow and records maintenance through accurate workload recording, quality assurance monitors, supply inventory, quality control checks and records.

Basic Qualifications:

Experience

• Completion of an Accredited Phlebotomy Program which includes successful completion of an experience practicum OR Minimum eighteen (18) months of phlebotomy experience within the previous five (5) years in a multi-patient clinical laboratory.

Education

• High School Diploma or General Education Development (GED) required.

License, Certification, Registration

• N/A

Additional Requirements:

• Demonstrated customer-focused service skills.
• Demonstrated understanding of basic phlebotomy principles and techniques.
• Detail oriented, able to handle multiple tasks in a limited time frame.
• Able to produce high quantity/quality of work, problem solve, exercise good judgment.
• Adaptable.
• Able to bend, stoop, reach and lift minimum of 10 pounds.
• Demonstrated written and verbal communication skills with command of the English language.
• Demonstrated interpersonal skills, teamwork.
• Working knowledge of keyboard/data entry.

Preferred Qualifications:

• Minimum four (4) years phlebotomy experience in a multi-patient laboratory setting including geriatric, pediatrics, inpatient and/or difficult phlebotomy draws.
• National Phlebotomy certification.
• Thorough understanding of phlebotomy principles and techniques and phlebotomy equipment.
• Thorough understanding of sample collection requirements.
• Knowledge of Medical Terminology.
• Written and verbal communication skills.
• Demonstrated excellence in interpersonal skills, teamwork, independent worker.
• Leadership skills.

Notes:

• will support the WSA which includes (Westside Specialty and Beaverton) Medical Offices Weekend and Holiday coverage required as needed for replacement