Phlebotomist

Synectics Inc.; Montague (MA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Healthcare Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Job summary

Synectics Inc. is seeking a Patient Services Representative II to act as the face of the company for patients and to draw blood samples for lab testing.

You will prepare specimens, explain procedures, and ensure accurate labeling with attention to patient safety. The role requires a high school diploma, excellent customer service, and a minimum of three years in phlebotomy (pediatric and geriatric experience preferred).

Qualifications

• High school diploma or equivalent required.
• Three years phlebotomy experience required, including pediatric and geriatric collections.
• Phlebotomy certification preferred (required in CA, NV, WA).
• Medical training such as medical assistant or paramedic preferred.

Responsibilities

• Represent the company to patients and maintain a professional environment.
• Draw blood samples and prepare specimens for lab testing per procedures.
• Explain procedures and ensure accuracy of patient information and labeling.
• Maintain records, demonstrate leadership behaviors, and handle multiple priorities in a high-volume setting.

Skills

Phlebotomy

Customer service

Data entry

Independent work

Education

High school diploma or equivalent

Phlebotomy certification preferred

Medical training (Medical assistant/Paramedic) preferred

Job description

Description

• The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
• The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
• The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
• The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
• Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.
• Under the direction of the area supervisor, perform daily activities accurately and on time.
• Maintain a safe and professional environment.
• Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
• Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
• Maintains required records and documentation.
• Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.

Requirements

• Required Education: High school diploma or equivalent.
• Ability to provide quality, error free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills to include pediatric and geriatric.
• Must be able to make decisions based on established procedures and exercise good judgment.
• Capable of handling multiple priorities in a high-volume setting.
• Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.
• Medical training: medical assistant or paramedic training preferred.
• Phlebotomy certification preferred. (Required in California, Nevada, and Washington)
• Three years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.
• Minimum 2 years in a Patient Service Center environment preferred.
• Customer service in a retail or service environment preferred.
• Keyboard/data entry experience.
• Shift/Time Zone: 8am to 5pm.

Benefits

• Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
• Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
• Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
• 401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.