Phlebotomist

Synectics Inc.; Johnson City (TN); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Healthcare Insurance (BCBS of IL)

Dental Insurance (MetLife)

Vision Insurance (VSP)

401(k) Plan

Job summary

Synectics Inc. is seeking a Patient Services Representative II to draw blood, prepare specimens, and interact with patients across various settings. The role emphasizes accuracy, confidentiality, and customer service in a fast-paced environment.

Under supervision, you will verify demographics, handle labeling, and maintain records, with flexible hours including weekends as needed to meet patient care demands.

Qualifications

• High school diploma or equivalent.
• Phlebotomy experience 1–3 years including pediatric and geriatric collections.
• 2 years in a Patient Service Center environment preferred.
• Ability to work independently with minimal supervision.
• Reliable transportation and valid driver's license, if applicable.
• Will work weekends/holidays/on-call as needed.

Responsibilities

• Represent the company to patients in person and explain procedures.
• Draw blood samples and prepare specimens for lab testing.
• Verify patient demographics and labels post-venipuncture.
• Maintain accurate records and documentation.
• Provide a positive, professional environment for patients and staff.
• Travel to multiple locations as required by business needs.

Skills

Phlebotomy

Customer service

Data entry

Multi-tasking

Education

High school diploma

Medical training (MA or paramedic)

Phlebotomy certification (preferred; CA/NV/WA required)

Job description

Job Description

• The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
• The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
• The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
• The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
• Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.
• Under the direction of the area supervisor, perform daily activities accurately and on time.
• Maintain a safe and professional environment.
• Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
• Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
• Maintains required records and documentation.
• Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.

Job Requirements

• High school diploma or equivalent required .
• Medical training: medical assistant or paramedic training preferred.
• Phlebotomy certification preferred. Required in California, Nevada, and Washington.
• 1-3 years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.
• 2 years in a Patient Service Center environment preferred.
• Ability to provide quality, error free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills to include pediatric and geriatric.
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
• Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• Must be able to make decisions based on established procedures and exercise good judgment.
• Must have reliable transportation, valid driver license, and clean driving record, if applicable.
• Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice.
• Capable of handling multiple priorities in a high-volume setting.
• Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.
• Customer service in a retail or service environment highly preferred.
• Keyboard/data entry experience.
• Shift/Time Zone: day EST time zone M_F 8-5

Benefits

• Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
• Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
• Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
• 401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.
• Synectics is an equal opportunity employer.