Phlebotomist

Synectics Inc.; Coeur d'Alene (ID); Sur place; USD 25 000 - 32 000; Plein temps

Résumé du poste

Synectics Inc. is seeking a Patient Services Representative II to be the face of the company for patients visiting clinics or service centers. You will perform phlebotomy and prepare specimens for lab testing while explaining procedures and building trust with patients.

The role requires handling demographic verification, accurate labeling, and maintaining confidential records. Vaccination and flexibility for weekend or travel shifts are expected to support multiple locations.

Qualifications

• High school diploma or equivalent required.
• Phlebotomy certification preferred; required in CA, NV, and WA.
• 1–3 years phlebotomy experience required, including pediatric and geriatric collections.
• COVID vaccination required.
• Travel and flexible hours to cover multiple locations.
• Excellent phlebotomy skills and patient-focused service.

Responsabilités

• Draw quality blood samples and prepare specimens for lab testing.
• Explain procedures to patients and maintain an atmosphere of trust and confidence.
• Verify patient demographic info and ensure tubes are labeled correctly.
• Maintain documentation and records with accuracy and confidentiality.
• Work across doctor offices or service centers as needed by business demands.

Connaissances

Phlebotomy

Customer service

Flexible

Formation

High school diploma or equivalent

Medical training (MA/Paramedic) preferred

Description du poste

• The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
• The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
• The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
• The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
• Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.
• Under the direction of the area supervisor, perform daily activities accurately and on time.
• Maintain a safe and professional environment.
• Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
• Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
• Maintains required records and documentation.
• Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.

Description

• The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
• The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
• The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
• The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
• Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate.
• Under the direction of the area supervisor, perform daily activities accurately and on time.
• Maintain a safe and professional environment.
• Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
• Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
• Maintains required records and documentation.
• Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.

Job Requirements

• Ability to provide quality, error free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills to include pediatric and geriatric.
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
• Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• Must be able to make decisions based on established procedures and exercise good judgment.
• Must have reliable transportation, valid driver license, and clean driving record, if applicable.
• Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice.
• Capable of handling multiple priorities in a high-volume setting.
• Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.
• Training locations may vary based on trainer availability.
• High school diploma or equivalent REQUIRED.
• Medical training: medical assistant or paramedic training preferred.
• Phlebotomy certification preferred. Required in California, Nevada, and Washington.
• 1-3 years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.
• 2 years in a Patient Service Center environment preferred.
• Customer service in a retail or service environment highly preferred.
• Keyboard/data entry experience.
• Requires a skilled phlebotomist with at least 1-2 years experience.
• Must be vaccinated for COVID
• Shift/Time Zone: Monday - Thursday 8a-2:30p, lunch 12:30p-1p