Pharmacy Technician Trainee - Warren Plaza (Elm Road) Pharmacy

Giant Eagle; United States; On-site; USD 21,000 - 25,000; Full time

Job summary

Giant Eagle is seeking a Pharmacy Technician Trainee to join a collaborative team focused on building a service-conscious pharmacy that develops strong relationships with patients. You will contribute to safe, accurate, and efficient care to achieve the best outcomes for patients, team members, and the company.

Responsibilities include processing prescriptions, assisting at all entry points, and supporting pharmacy operations while adhering to policies and HIPAA regulations.

Qualifications

• 0 to 6 months of experience in a pharmacy setting.
• High school diploma or equivalent.
• Eligible to obtain registration as pharmacy technician with the state board of pharmacy.
• Must be at least 18 years old.

Responsibilities

• Greet patients and assist at pharmacy entry points with compassion.
• Process orders in person and by phone; refer questions to the pharmacist.
• Maintain neat, compliant work environment meeting policies.
• Assist team to improve department efficiency.
• Use the pharmacy computer to manage prescriptions, inventory, and labels.
• Handle drop-off, will-call, drive-thru, and orders; verify dates and counts.
• Transcribe prescriptions for custom patient labels.
• Maintain inventory by ordering, receiving, stocking and rotating drugs.
• Answer calls; ensure accurate information and customer satisfaction.
• Follow HIPAA and legal requirements; complete training and exams.
• Finalize sales at point of sale per policy.
• Resolve customer questions with management/support staff.
• File written prescriptions daily.
• May perform medication cycle exchange on-site at facilities.
• May perform medication cart audits on-site at facilities.

Skills

Customer service

Communication

Compassion

Attention to detail

Education

High school diploma or equivalent

Tools

Pharmacy computer

Job description

Job Summary

As a Pharmacy Technician Trainee, you'll be a key part of our collaborative team. You'll bring your skills and expertise to building a service conscious Pharmacy team that consistently looks to develop great relationships with patients. You'll help us exceed expectations, meet needs and provide safe, accurate and efficient care in order to reach the best patient, Team Member and company outcomes.

Job Description

Experience Required: 0 to 6 months
Education Required: High school diploma or equivalent
Certification or Licensing Required: Eligible to obtain registration as pharmacy technician with the applicable state board of pharmacy
Lifting Requirement: Up to 25 pounds
Age Requirement: At least 18 years of age,
Job Responsibilities

• Welcome patients and immediately acknowledge them with compassion and a smile at all pharmacy entry points.
• Model excellent patient care by respecting, engaging and enthusiastically meeting or exceeding all patient needs, including processing orders in person and by phone, directing patients to products and merchandise and referring appropriate questions concerning prescriptions and over the counter medicine to the pharmacist.
• Maintain a neat and clean work environment in order to ensure that company and government requirements are met.
• Assist team members with tasks to ensure department runs efficiently.
• Use the pharmacy computer to complete all actions necessary in order to maximize efficiency and provide optimal patient care at drop-off, will call, drive thru, phone, filling and order receiving, including but not limited to: searching for patients and profiles, determining dates of fill and pick-up, determining prescriptions sent to Central Fill, quoting cash prices of prescriptions, checking on-hand counts of medications and entering invoices.
• Assist team on actions plans in order to improve outcomes using knowledge of all appropriate service and business metrics.
• Assist in the execution of all company initiatives and programs.
• Complete required training program and accompanying exams.
• Follow all company, state and federal policies, laws and regulations, including HIPAA and Pseudoephedrine sales.
• Finalize sales using cash register according to established procedures, including the point of sale policies.
• Transcribe data from prescriptions accurately in order to generate a custom label for the customer.
• Assist with maintaining proper inventory levels by ordering, receiving, stocking and rotating drugs and other supplies per company policy and procedure.
• Answer telephone in a polite and timely manner, ensure accurate information is exchanged and the customer is satisfied.
• Resolve customer questions and concerns by communicating effectively with the customer and the management team and support staff in an efficient manner.
• File written prescriptions daily

For Long Term Care only

• May be required to perform medication cycle exchange on-site at the facilities we service.
• May be required to perform medication cart audits on-site at the facilities we service.