Pharmacy Technician Trainee - Springfield Giant Eagle

Giant Eagle; Town of Springfield (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

JobRx, Inc. in the United States is seeking a Pharmacy Technician Trainee to join a collaborative team that focuses on building relationships with patients and delivering safe, accurate, and efficient care.

You will support pharmacists across entry points, processing orders in person and by phone, assisting with inventory, and following HIPAA and state regulations. The role requires a high school diploma or equivalent and eligibility to obtain pharmacy technician registration with the state

Qualifications

• High school diploma or equivalent.
• Eligible to obtain registration as pharmacy technician with the applicable state board of pharmacy.
• Experience required: 0 to 6 months.

Responsibilities

• Welcome patients with compassion at all pharmacy entry points.
• Provide excellent patient care by addressing needs and directing questions to the pharmacist.
• Maintain a neat work environment to meet company and government requirements.
• Assist team members to ensure the department runs efficiently.
• Use the pharmacy computer to process actions and maximize efficiency for drop-off, will call, drive thru, and orders.
• Support improvement efforts using service and business metrics.
• Participate in company initiatives and required training.
• Follow HIPAA, pseudoephedrine rules, and regulatory policies.
• Finalize sales using POS according to procedures.
• Transcribe prescriptions accurately for customer labels.
• Assist with inventory levels by ordering, receiving, stocking, and rotating drugs.
• Answer calls professionally and provide accurate information.
• Resolve customer questions by communicating with customer and staff.
• File written prescriptions daily.

Skills

Customer service

Attention to detail

Communication

Education

High school diploma or equivalent

Tools

POS system

Prescription processing software

Job description

Job Summary

As a Pharmacy Technician Trainee, you'll be a key part of our collaborative team. You'll bring your skills and expertise to building a service conscious Pharmacy team that consistently looks to develop great relationships with patients. You'll help us exceed expectations, meet needs and provide safe, accurate and efficient care in order to reach the best patient, Team Member and company outcomes.

Job Description

Experience Required: 0 to 6 months

Education Required: High school diploma or equivalent

Certification or Licensing Required: Eligible to obtain registration as pharmacy technician with the applicable state board of pharmacy

Lifting Requirement: Up to 25 pounds

Age Requirement: At least 18 years of age

Job Responsibilities

• Welcome patients and immediately acknowledge them with compassion and a smile at all pharmacy entry points.
• Model excellent patient care by respecting, engaging and enthusiastically meeting or exceeding all patient needs, including processing orders in person and by phone, directing patients to products and merchandise and referring appropriate questions concerning prescriptions and over the counter medicine to the pharmacist.
• Maintain a neat and clean work environment in order to ensure that company and government requirements are met.
• Assist team members with tasks to ensure department runs efficiently.
• Use the pharmacy computer to complete all actions necessary in order to maximize efficiency and provide optimal patient care at drop-off, will call, drive thru, phone, filling and order receiving, including but not limited to: searching for patients and profiles, determining dates of fill and pick-up, determining prescriptions sent to Central Fill, quoting cash prices of prescriptions, checking on-hand counts of medications and entering invoices.
• Assist team on actions plans in order to improve outcomes using knowledge of all appropriate service and business metrics.
• Assist in the execution of all company initiatives and programs.
• Complete required training program and accompanying exams.
• Follow all company, state and federal policies, laws and regulations, including HIPAA and Pseudoephedrine sales.
• Finalize sales using cash register according to established procedures, including the point of sale policies.
• Transcribe data from prescriptions accurately in order to generate a custom label for the customer.
• Assist with maintaining proper inventory levels by ordering, receiving, stocking and rotating drugs and other supplies per company policy and procedure.
• Answer telephone in a polite and timely manner, ensure accurate information is exchanged and the customer is satisfied.
• Resolve customer questions and concerns by communicating effectively with the customer and the management team and support staff in an efficient manner.
• File written prescriptions daily

For Long Term Care only:

• May be required to perform medication cycle exchange on-site at the facilities we service.
• May be required to perform medication cart audits on-site at the facilities we service.