Pharmacy Technician Trainee - McDonald Giant Eagle

Giant Eagle; United States; On-site; USD 17,000 - 25,000; Full time

Job summary

Giant Eagle, Inc. is seeking a Pharmacy Technician Trainee to join a collaborative team focused on safe, accurate, and compassionate patient care.

You will support pharmacists with prescriptions, patient outreach, and daily department operations while building strong relationships with customers. Entry requirements are a high school diploma or equivalent; eligibility to obtain state registration; and a willingness to learn under HIPAA and regulatory guidelines.

Qualifications

• High school diploma or equivalent.
• Eligibility to obtain pharmacy technician registration with the applicable state board.
• Willingness to learn and comply with HIPAA and regulatory requirements.

Responsibilities

• Welcome patients and assist at the pharmacy entry with a compassionate smile.
• Assist pharmacists with processing prescriptions and answering customer questions.
• Maintain a neat, clean work environment and inventory per policy.
• Support team members to ensure the department runs efficiently.
• Use the pharmacy computer to process actions, pull patient profiles, and manage fill dates.
• Contribute to improving service outcomes through knowledge of metrics.
• Complete required training and examinations.
• Follow all company, state, and federal policies including HIPAA and Pseudoephedrine sales.
• Assist with POS transactions and labeling per procedure.
• Respond to customer inquiries via phone and in person with professionalism.
• File prescriptions daily.

Skills

Customer service

Attention to detail

Communication

Teamwork

Education

High school diploma or equivalent

Tools

Pharmacy software

Job description

Job Summary

As a Pharmacy Technician Trainee, you'll be a key part of our collaborative team. You'll bring your skills and expertise to building a service conscious Pharmacy team that consistently looks to develop great relationships with patients. You'll help us exceed expectations, meet needs and provide safe, accurate and efficient care in order to reach the best patient, Team Member and company outcomes.

Job Description

• Experience Required: 0 to 6 months
• Education Required: High school diploma or equivalent
• Certification or Licensing Required: Eligible to obtain registration as pharmacy technician with the applicable state board of pharmacy
• Lifting Requirement: Up to 25 pounds
• Age Requirement: At least 18 years of age

Job Responsibilities

• Welcome patients and immediately acknowledge them with compassion and a smile at all pharmacy entry points.
• Model excellent patient care by respecting, engaging and enthusiastically meeting or exceeding all patient needs, including processing orders in person and by phone, directing patients to products and merchandise and referring appropriate questions concerning prescriptions and over the counter medicine to the pharmacist.
• Maintain a neat and clean work environment in order to ensure that company and government requirements are met.
• Assist team members with tasks to ensure department runs efficiently.
• Use the pharmacy computer to complete all actions necessary in order to maximize efficiency and provide optimal patient care at drop-off, will call, drive thru, phone, filling and order receiving, including but not limited to: searching for patients and profiles, determining dates of fill and pick-up, determining prescriptions sent to Central Fill, quoting cash prices of prescriptions, checking on-hand counts of medications and entering invoices.
• Assist team on actions plans in order to improve outcomes using knowledge of all appropriate service and business metrics.
• Assist in the execution of all company initiatives and programs.
• Complete required training program and accompanying exams.
• Follow all company, state and federal policies, laws and regulations, including HIPAA and Pseudoephedrine sales.
• Finalize sales using cash register according to established procedures, including the point of sale policies.
• Transcribe data from prescriptions accurately in order to generate a custom label for the customer.
• Assist with maintaining proper inventory levels by ordering, receiving, stocking and rotating drugs and other supplies per company policy and procedure.
• Answer telephone in a polite and timely manner, ensure accurate information is exchanged and the customer is satisfied.
• Resolve customer questions and concerns by communicating effectively with the customer and the management team and support staff in an efficient manner.
• File written prescriptions daily

For Long Term Care only:

• May be required to perform medication cycle exchange on-site at the facilities we service.
• May be required to perform medication cart audits on-site at the facilities we service.