Pharmacy Technician Trainee - Hermitage Giant Eagle

Giant Eagle; Nashville (TN); On-site; USD 19,000 - 26,000; Full time

Job summary

Giant Eagle is seeking a Pharmacy Technician Trainee to join a collaborative team focused on safe, accurate, and efficient patient care. You will support pharmacists, assist customers at the point of sale, and help maintain regulatory compliance across all pharmacy operations.

This entry-level role requires a high school diploma (or equivalent), eligibility to obtain state registration, and a willingness to learn in a fast-paced environment.

Qualifications

• Experience: 0 to 6 months
• Education: High school diploma or equivalent
• Certification: Eligible to obtain registration as pharmacy technician with the applicable state board of pharmacy

Responsibilities

• Welcome patients and acknowledge them with compassion at pharmacy entry points.
• Provide patient care by assisting with prescriptions and directing questions to the pharmacist.
• Maintain a neat, compliant work environment addressing company and government requirements.
• Assist team members to ensure the department runs efficiently.
• Use the pharmacy computer to process actions and maximize efficiency from drop-off to order receiving.
• Contribute to improving outcomes using service and business metrics.
• Support company initiatives and programs.
• Complete required training and exams.
• Follow policies including HIPAA and pseudoephedrine sales.
• Finalize sales at the register following procedures.
• Transcribe prescription data to generate customer labels.
• Maintain inventory levels by ordering, receiving, stocking and rotating drugs and supplies.
• Answer calls politely and ensure accurate information is shared.
• Resolve customer questions and concerns with management and staff.
• File written prescriptions daily
• May perform medication cycle exchange on-site for Long Term Care clients
• May perform medication cart audits on-site for Long Term Care clients

Skills

Customer service

Pharmacy knowledge

Education

High school diploma or equivalent

Tools

Pharmacy software

Job description

Job Summary

As a Pharmacy Technician Trainee, you'll be a key part of our collaborative team. You'll bring your skills and expertise to building a service conscious Pharmacy team that consistently looks to develop great relationships with patients. You'll help us exceed expectations, meet needs and provide safe, accurate and efficient care in order to reach the best patient, Team Member and company outcomes.

Job Description

• Experience Required: 0 to 6 months
• Education Required: High school diploma or equivalent
• Certification or Licensing Required: Eligible to obtain registration as pharmacy technician with the applicable state board of pharmacy
• Lifting Requirement: Up to 25 pounds
• Age Requirement: At least 18 years of age,

Job Responsibilities

• Welcome patients and immediately acknowledge them with compassion and a smile at all pharmacy entry points.
• Model excellent patient care by respecting, engaging and enthusiastically meeting or exceeding all patient needs, including processing orders in person and by phone, directing patients to products and merchandise and referring appropriate questions concerning prescriptions and over the counter medicine to the pharmacist.
• Maintain a neat and clean work environment in order to ensure that company and government requirements are met.
• Assist team members with tasks to ensure department runs efficiently.
• Use the pharmacy computer to complete all actions necessary in order to maximize efficiency and provide optimal patient care at drop-off, will call, drive thru, phone, filling and order receiving, including but not limited to: searching for patients and profiles, determining dates of fill and pick-up, determining prescriptions sent to Central Fill, quoting cash prices of prescriptions, checking on-hand counts of medications and entering invoices.
• Assist team on actions plans in order to improve outcomes using knowledge of all appropriate service and business metrics.
• Assist in the execution of all company initiatives and programs.
• Complete required training program and accompanying exams.
• Follow all company, state and federal policies, laws and regulations, including HIPAA and Pseudoephedrine sales.
• Finalize sales using cash register according to established procedures, including the point of sale policies.
• Transcribe data from prescriptions accurately in order to generate a custom label for the customer.
• Assist with maintaining proper inventory levels by ordering, receiving, stocking and rotating drugs and other supplies per company policy and procedure.
• Answer telephone in a polite and timely manner, ensure accurate information is exchanged and the customer is satisfied.
• Resolve customer questions and concerns by communicating effectively with the customer and the management team and support staff in an efficient manner.
• File written prescriptions daily

For Long Term Care only:

• May be required to perform medication cycle exchange on-site at the facilities we service.
• May be required to perform medication cart audits on-site at the facilities we service.