Pharmacy Technician Trainee - Brunswick Center Road Giant Eagle

Giant Eagle; Brunswick (ME); On-site; USD 21,000 - 28,000; Full time

Job summary

Giant Eagle is seeking a Pharmacy Technician Trainee to join a collaborative team focused on safe, accurate, and efficient patient care. You will engage with patients, process orders, and support the pharmacy team in a fast-paced environment.

The role emphasizes learning through training, adherence to policies, and strong customer service skills, with opportunities to grow into a licensed technician as you gain experience.

Qualifications

• High school diploma or equivalent is required.
• Eligible to obtain registration as pharmacy technician with the state board of pharmacy.
• 0–6 months of experience is acceptable for this trainee role.

Responsibilities

• Welcome patients with compassion at all entry points.
• Provide excellent patient care by assisting with prescriptions and questions.
• Maintain a neat, compliant work area meeting company and government requirements.
• Assist team members to keep the department running smoothly.
• Use the pharmacy computer to complete actions efficiently (e.g., filling, labeling, invoicing).
• Assist in executing company initiatives and programs.
• Complete required training and exams.
• Follow policies including HIPAA and pseudoephedrine regulations.
• Finalize sales at the point of sale, and transcribe prescription data for labels.
• Help maintain inventory levels by ordering, receiving, stocking, and rotating drugs and supplies.
• Answer phones politely and ensure customer satisfaction.
• Resolve customer questions with management and staff.

Skills

Customer service

Communication

Team collaboration

Education

High school diploma or equivalent

Tools

Pharmacy computer

Job description

Job Summary

As a Pharmacy Technician Trainee, you'll be a key part of our collaborative team. You'll bring your skills and expertise to building a service conscious Pharmacy team that consistently looks to develop great relationships with patients. You'll help us exceed expectations, meet needs and provide safe, accurate and efficient care in order to reach the best patient, Team Member and company outcomes.

Job Description

• Experience Required: 0 to 6 months
• Education Required: High school diploma or equivalent
• Certification or Licensing Required: Eligible to obtain registration as pharmacy technician with the applicable state board of pharmacy
• Lifting Requirement: Up to 25 pounds
• Age Requirement: At least 18 years of age

Job Responsibilities

• Welcome patients and immediately acknowledge them with compassion and a smile at all pharmacy entry points.
• Model excellent patient care by respecting, engaging and enthusiastically meeting or exceeding all patient needs, including processing orders in person and by phone, directing patients to products and merchandise and referring appropriate questions concerning prescriptions and over the counter medicine to the pharmacist.
• Maintain a neat and clean work environment in order to ensure that company and government requirements are met.
• Assist team members with tasks to ensure department runs efficiently.
• Use the pharmacy computer to complete all actions necessary in order to maximize efficiency and provide optimal patient care at drop-off, will call, drive thru, phone, filling and order receiving, including but not limited to: searching for patients and profiles, determining dates of fill and pick-up, determining prescriptions sent to Central Fill, quoting cash prices of prescriptions, checking on-hand counts of medications and entering invoices.
• Assist team on actions plans in order to improve outcomes using knowledge of all appropriate service and business metrics.
• Assist in the execution of all company initiatives and programs.
• Complete required training program and accompanying exams.
• Follow all company, state and federal policies, laws and regulations, including HIPAA and Pseudoephedrine sales.
• Finalize sales using cash register according to established procedures, including the point of sale policies.
• Transcribe data from prescriptions accurately in order to generate a custom label for the customer.
• Assist with maintaining proper inventory levels by ordering, receiving, stocking and rotating drugs and other supplies per company policy and procedure.
• Answer telephone in a polite and timely manner, ensure accurate information is exchanged and the customer is satisfied.
• Resolve customer questions and concerns by communicating effectively with the customer and the management team and support staff in an efficient manner.
• File written prescriptions daily