Pharmacy Technician Trainee - Amherst Giant Eagle

Giant Eagle; Amherst (OH); On-site; USD 18,000 - 25,000; Full time

Job summary

Giant Eagle is seeking a Pharmacy Technician Trainee to join a service-minded team dedicated to building strong patient relationships. You will help deliver safe, accurate and efficient care at every step, from drop-off to pickup, while supporting pharmacists and other team members.

This entry-level role requires a high school diploma or equivalent, eligibility to obtain state registration, and a readiness to learn under HIPAA and company policies.

Qualifications

• High school diploma or equivalent required.
• 0–6 months experience in pharmacy or retail preferred.
• Eligible to obtain registration as pharmacy technician with state board of pharmacy.
• Ability to lift up to 25 pounds.
• 18+ years of age.

Responsibilities

• Greet patients at pharmacy entry points with compassion.
• Process orders in person and by phone and guide patients to appropriate products.
• Maintain clean work environment to meet company and government standards.
• Support pharmacy team to ensure efficient department operation.
• Use pharmacy computer for tasks from processing prescriptions to inventory and billing.
• Transcribe prescriptions accurately for customer labels.
• Follow HIPAA and all policies.
• Close sales at the cash register.
• Answer phones professionally and resolve customer questions.
• File written prescriptions daily.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Tools

Pharmacy computer

POS system

Job description

Job Summary

As a Pharmacy Technician Trainee, you'll bring your skills and expertise to building a service conscious Pharmacy team that consistently looks to develop great relationships with patients. You'll help us exceed expectations, meet needs and provide safe, accurate and efficient care in order to reach the best patient, Team Member and company outcomes.

Job Description

• Experience Required: 0 to 6 months


• Education Required: High school diploma or equivalent


• Certification or Licensing Required: Eligible to obtain registration as pharmacy technician with the applicable state board of pharmacy


• Lifting Requirement: Up to 25 pounds


• Age Requirement: At least 18 years of age

Job Responsibilities

• Welcome patients and immediately acknowledge them with compassion and a smile at all pharmacy entry points.


• Model excellent patient care by respecting, engaging and enthusiastically meeting or exceeding all patient needs, including processing orders in person and by phone, directing patients to products and merchandise and referring appropriate questions concerning prescriptions and over the counter medicine to the pharmacist.


• Maintain a neat and clean work environment in order to ensure that company and government requirements are met.


• Assist team members with tasks to ensure department runs efficiently.


• Use the pharmacy computer to complete all actions necessary in order to maximize efficiency and provide optimal patient care at drop-off, will call, drive thru, phone, filling and order receiving, including but not limited to: searching for patients and profiles, determining dates of fill and pick-up, determining prescriptions sent to Central Fill, quoting cash prices of prescriptions, checking on-hand counts of medications and entering invoices.


• Assist team on actions plans in order to improve outcomes using knowledge of all appropriate service and business metrics.


• Assist in the execution of all company initiatives and programs.


• Complete required training program and accompanying exams.


• Follow all company, state and federal policies, laws and regulations, including HIPAA and Pseudoephedrine sales.


• Finalize sales using cash register according to established procedures, including the point of sale policies.


• Transcribe data from prescriptions accurately in order to generate a custom label for the customer.


• Assist with maintaining proper inventory levels by ordering, receiving, stocking and rotating drugs and other supplies per company policy and procedure.


• Answer telephone in a polite and timely manner, ensure accurate information is exchanged and the customer is satisfied.


• Resolve customer questions and concerns by communicating effectively with the customer and the management team and support staff in an efficient manner.


• File written prescriptions daily

For Long Term Care only:

• May be required to perform medication cycle exchange on-site at the facilities we service.


• May be required to perform medication cart audits on-site at the facilities we service.

About Us

At Giant Eagle, we believe in nourishing life's moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you'll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us — because you matter.