Pharmacy Technician Specialist Pharmacy Connect Referral and Medication Access

Advocate Health Care; Charlotte (NC); Remote; USD 33,000 - 50,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Career development

Job summary

Advocate Health is seeking a Pharmacy Technician for the 38529 Enterprise Pharmacy - Ambulatory Pharmacy in Charlotte, NC. The role supports patients in obtaining and applying for prescribed medications and works with pharmacists to schedule visits ensuring timely medication access.

The position requires strong customer service, Epic and Excel knowledge, and state licensure. NC-specific requirements include an Associate’s Degree in Pharmacy Technology; Certification (CPhT/ExCPT) preferred; 3

Qualifications

• Registration/Licensure with state board of pharmacy per state of employment requirements.
• CPhT or ExCPT certification.
• Typically 3 years of experience in health care, insurance, pharmacy or medical background.
• Experience helping low income patients gain access to medications and scheduling patient appointments.
• Excellent customer service and telephone skills; strong communication abilities.

Responsibilities

• Completes area-specific work per standard processes and policies.
• Acts as an expert with equipment/technology in the area.
• Solves technical issues in the specialized area.
• Keeps documents and records accurate and timely.
• Coordinates with patients and care team for medication access.
• Supports implementation of operational changes and site/system standards.
• Participates in site/system work teams and committees as applicable.
• Complies with legal, regulatory, and accreditation standards.
• Keeps knowledge updated and mentors others.

Skills

Customer service

Communication

Phone etiquette

Attention to detail

Pharmacy terminology

Education

High school diploma or GED

Associate’s Degree in Pharmacy Technology

Tools

Epic

Excel

Job description

Department: 38529 Enterprise Pharmacy - Ambulatory Pharmacy Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Do you have an interest in being part of a fast-paced pharmacy team to serve patients by helping them receive and apply for needed medications and also work closely with pharmacists to ensure pharmacy visits are scheduled and patients receive their medications timely? If you are interested in working in fast-paced, patient focused, and team-based environment and have experience in patient outreach phone calls, charting follow up, and as a retail pharmacy technician, then this may be the perfect job for you! M-F, 8-5 Remote. Pay Range: $24.10 - $36.15 This position will include helping chronic disease patients obtain prescription medications at costs they can afford and assist with scheduling patients for the pharmacy team. Other pharmacy technician activities will also be expected. You will be working closely alongside pharmacists, pharmacy technicians, and clinic practices to successfully assist the patient in obtain required prescription medications. Performs services and functions within assigned area(s) where complex pharmaceutical processes require the utilization of advanced skills and knowledge beyond those routinely required across pharmacy technician roles. Works primarily in unique pharmacy environments.

Major Responsibilities:

• Completes area-specific work as outlined by standard processes, procedures and adherent to policies
• Serves as an expert with equipment and technology in specialized area
• Problem solves technical issues in the specialized area as they arise
• Ensures documents and records are accurate and completed in a timely fashion
• Supports methods of communication and coordination with patients and care team
• Identifies quality improvement opportunities based on specialized skill set to ensure safe, effective, and efficient services and patient care
• Provides input to and supports implementation of operational changes, advancements, and site and system standardization
• Participates in site or system specialized work teams, committees, and councils, as applicable
• Complies with legal, regulatory, and accreditation standards
• Keeps current with changes in the specialized field and collaborates with department leadership to adopt best practices
• Maintains updated knowledge and skills and contributes to the education of others
• Contributes positively to execution of pharmacy department initiatives
• Accepts assignments of tasks from other pharmacy teammate roles when workload dictates

Licensure, Registration, and/or Certification Required:

Registration/Licensure with state board of pharmacy per state of employment requirements Certification through Pharmacy Technician Certification Board (CPhT) or National Health Career Association (ExCPT)

Education Required:

High school diploma or GED equivalent For technicians in NC with validating technician responsibilities- an Associate’s Degree in Pharmacy Technology is required

Experience Required:

Typically requires 3 years of experience in health care, insurance industry, pharmacy, or medical background. Prefer Experience with helping low income patients gain access to prescription medications, involvement in manufacturer assistance programs, scheduling patient appointments, including general experience in pharmacy retail assisting filling of prescriptions. Excellent customer and telephone service, communications skills (written and verbal), experience in Epic and excel, and happy, flexible, attitude to help patients and pharmacists serve patients to the best of their abilities is desired in this role. This position requires frequent phone calls and reliable and private home internet.

Knowledge, Skills & Abilities Required:

Excellent oral, written, interpersonal, and customer service skills Must be able to speak and be understood by others to communicate effectively Critical thinking and problem-solving skills Basic math skills Strong background in medical terminology preferred Organizational skills and analytical ability to prepare reports and reconcile reports correctly Ability to evaluate and measure customer needs – set clear standards to ensure needs are met Ability to maintain strict confidentiality Self-discipline and attention to detail Working PC knowledge including Microsoft Office Suite (Word, Excel and Outlook), Internet, and general Call Center Systems

Physical Requirements and Working Conditions:

Must be able to sit, stand, walk, lift, bend, kneel, climb, twist, crawl and reach above shoulders. May require extended periods of sitting. Requires considerable walking, standing, pushing mobile cart of approximately 50 pounds and lifting 35 pounds of material. Must have functional vision, touch and hearing Must be able to speak and be understood by others to communicate effectively Utilizes appropriate personal protective equipment (PPE) to perform job duties and minimize exposure to hazardous agents, body fluids, and communicable diseases. May be exposed to chemical hazards May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Frequent fine motor motion of hands and wrists to perform manipulative skills such as writing, typing, data entry into the computer, and preparation of medications, including use of syringes Takes necessary precautions to avoid inadvertent needle sticks, minor cuts or bruises. Exposed to various conditions throughout the workday such as walking on hard surfaces, climbing stairs and changes in temperature and humidity. Operates all equipment necessary to perform the job Flexibility to travel between pharmacy locations

Preferred Job Requirements:

Preferred Job Requirements Preferred Education Associate or bachelor's degree

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care