Pharmacy Technician Specialist I Specialty Pharmacy Services

Hugh Chatham Health; Charlotte (NC); Hybrid; USD 33,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Flexible Spending Accounts

Retirement plans

Professional development

Job summary

Advocate Health, headquartered in Charlotte, NC, seeks a Full-time Pharmacy Technician for the Retail Pharmacy - Specialty Drug Management department. Hybrid schedule includes Monday–Friday, 8:30–5:00 with 40 hours weekly and benefits eligibility.

Required: high school diploma or GED, 3 years in healthcare or related fields, and national certification (CPhT or ExCPT). Knowledge of Medicare/insurance processes is preferred. This role emphasizes accuracy, teamwork, and compliance with regulations.

Qualifications

• Typically requires 3 years of experience in health care, insurance industry, pharmacy, or medical background.
• Prefer 2 years of retail pharmacy experience; familiarity with insurance troubleshooting, prior authorizations, and copay assistance.
• Must be computer savvy and able to work in a high-volume environment.

Responsibilities

• Completes area-specific work per standard processes and policies.
• Serves as an expert with equipment and technology in the specialized area.
• Problem solves technical issues in the specialized area as they arise.
• Ensures documents and records are accurate and completed in a timely fashion.
• Supports communication with patients and care team.
• Identifies quality improvement opportunities to ensure safe, effective patient care.
• Participates in site or system specialized work teams and committees.

Skills

Oral communication

Written communication

Interpersonal skills

Customer service

Critical thinking

Problem solving

Attention to detail

Education

High school diploma or GED

Associate or bachelor's degree

Tools

Microsoft Office

Job description

Department

38498 Retail Pharmacy - Specialty Drug Management

Department

38498 Retail Pharmacy - Specialty Drug Management

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Monday - Friday 8:30-5pm Hybrid

Pay Range

$24.10 - $36.15

Major Responsibilities

• Completes area-specific work as outlined by standard processes, procedures and adherent to policies
• Serves as an expert with equipment and technology in specialized area
• Problem solves technical issues in the specialized area as they arise
• Ensures documents and records are accurate and completed in a timely fashion
• Supports methods of communication and coordination with patients and care team
• Identifies quality improvement opportunities based on specialized skill set to ensure safe, effective, and efficient services and patient care
• Provides input to and supports implementation of operational changes, advancements, and site and system standardization
• Participates in site or system specialized work teams, committees, and councils, as applicable
• Complies with legal, regulatory, and accreditation standards
• Keeps current with changes in the specialized field and collaborates with department leadership to adopt best practices
• Maintains updated knowledge and skills and contributes to the education of others
• Contributes positively to execution of pharmacy department initiatives
• Accepts assignments of tasks from other pharmacy teammate roles when workload dictates

Licensure, Registration, And/or Certification Required

• Registration/Licensure with state board of pharmacy per state of employment requirements
• Certification through Pharmacy Technician Certification Board (CPhT) or National Health Career Association (ExCPT)

Education Required

• High school diploma or GED equivalent

Experience Required

• Typically requires 3 years of experience in health care, insurance industry, pharmacy, or medical background. Prefer 2 years of retail pharmacy experience; general knowledge around insurance trouble shooting, prior authorizations, and copay assistance. Must be computer savvy, and have a drive to work in a high volume / high demand department with great critical thinking skills. Must be able to work well independently and well in a team environment.

Knowledge, Skills & Abilities Required

• Excellent oral, written, interpersonal, and customer service skills
• Must be able to speak and be understood by others to communicate effectively
• Critical thinking and problem-solving skills
• Basic math skills
• Strong background in medical terminology preferred
• Organizational skills and analytical ability to prepare reports and reconcile reports correctly
• Ability to evaluate and measure customer needs – set clear standards to ensure needs are met
• Ability to maintain strict confidentiality
• Self-discipline and attention to detail
• Working PC knowledge including Microsoft Office Suite (Word, Excel and Outlook), Internet, and general Call Center Systems

Physical Requirements And Working Conditions

• Must be able to sit, stand, walk, lift, bend, kneel, climb, twist, crawl and reach above shoulders. May require extended periods of sitting.
• Requires considerable walking, standing, pushing mobile cart of approximately 50 pounds and lifting 35 pounds of material.
• Must have functional vision, touch and hearing
• Must be able to speak and be understood by others to communicate effectively
• Utilizes appropriate personal protective equipment (PPE) to perform job duties and minimize exposure to hazardous agents, body fluids, and communicable diseases.
• May be exposed to chemical hazards
• May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease.
• Frequent fine motor motion of hands and wrists to perform manipulative skills such as writing, typing, data entry into the computer, and preparation of medications, including use of syringes
• Takes necessary precautions to avoid inadvertent needle sticks, minor cuts or bruises. Exposed to various conditions throughout the workday such as walking on hard surfaces, climbing stairs and changes in temperature and humidity.
• Operates all equipment necessary to perform the job
• Flexibility to travel between pharmacy locations
• This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of physical requirements and working conditions

Preferred Education

• Associate or bachelor's degree

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.