Pharmacy Technician (Seasonal)

SmithRx; Phoenix (AZ); Remote; USD 26,000 - 34,000; Full time

Benefits offered by this job

Bonuses, commissions or equity

Medical, dental, vision benefits

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Job summary

SmithRx, a dynamic Health-Tech company, is seeking a Pharmacy Technician for a 6‑month contract. You will assist members, providers, pharmacies, and internal teams to navigate prescriptions and ensure timely coverage of clinically appropriate medications.

Role involves coordinating clinical reviews, validating plan rules, and triaging inquiries. Remote work eligible for select states; strong attention to detail and empathy are essential.

Qualifications

• High School diploma or GED or equivalent work experience.
• Active Pharmacy Technician license required.
• 2-4 years of experience as a Pharmacy Technician.
• Experience in prior authorization review (PBM/health plan) preferred.
• Proficiency in Mac, MS Office, G-Suite.

Responsibilities

• Verify eligibility and drug coverage under the plan benefit design to determine appropriate claims processing.
• Triaging the process of clinical review for prior authorization requests at different levels.
• Review prior authorization and similar requests under protocol using criteria, history and rules; outreach to verify information.
• Organize and prioritize multiple requests to ensure timely prior authorization case management.
• Build and adjust authorizations under protocol within the claim adjudication system.
• Navigate drug products, formulations, and perform basic calculations for accurate adjudication.
• Critically assess multiple workflows to make sound clinical decisions.
• Coordinate outreach and address questions with internal and external teams.
• Evaluate member situations against medication policies and approve or triage to Pharmacist for denial.
• Know when to trigger internal/external reviews based on protocols.
• Reach out to external stakeholders for drug approvals with dollar limits.

Skills

Pharmacy technician

Prior authorization

Empathy

Multitasking

Effective communication

MS Office

G-Suite

Mac proficiency

Education

High School diploma or GED

Active Pharmacy Technician license

Tools

Mac

MS Office

G-Suite

Job description

Who We Are

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

Integrity

Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.

Courage

We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward - always.

Together

The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary

This is a 6 month contract position where you will assist members, providers, pharmacies, and the internal SmithRx teams to navigate complexities of prescriptions to guide timely coverage of clinically appropriate, cost effective medication therapy in accordance with plan benefit design and clinical criteria for coverage. This may involve coordination of clinical review cases, checking coverage and plan rules, verification of submitted information, pharmacy and provider outreach, review of prior authorization requests within established protocols, and assisting to triage and troubleshoot questions and escalations. At SmithRx, we design customized benefit plans for our customers and you are at the forefront of helping navigate and execute drug access.

What you will do

• Verify eligibility and drug coverage under the plan benefit design to determine appropriate claims processing
• Responsible for triaging the process of clinical review for prior authorization requests at different levels as per established protocols
• Review prior authorization and similar requests under protocol using prior authorization criteria, claims history and plan benefit rules, including prescriber/pharmacy outreach to verify and gather complete required information
• Organize and prioritize multiple requests internally and externally to ensure timely prior authorization case management.
• Build and adjust authorizations under protocol within the claim adjudication system
• Use pharmacy technician experience to navigate drug products, formulations, and perform basic calculations to check and monitor accurate claims adjudication.
• Ability to critically assess and synthesize multiple workflows together in order to make a sound clinical decision
• Work across teams to coordinate outreach, address questions/escalations, and help guide processes and protocols for timely and appropriate medication coverage.
• Evaluate member clinical situation against medication policies and make a determination to approve or triage to Pharmacist for denial
• Critically assess when medications need to be sent for internal or external review based on synthesizing multiple protocols together
• Reach out to select external stakeholders for approval on drugs with dollar limits

What you will bring to SmithRx

• High School diploma or GED or equivalent work experience
• Active Pharmacy Technician license required
• 2-4 years of experience as a Pharmacy Technician
• Experience in prior authorization review (specifically working on the approval side at a PBM or health plan) preferred
• Proficiency in Mac, MS Office, G-Suite required
• Critical thinking to navigate complex customized benefit plans to make sound clinical decisions
• Active listening, conversational speaking skills, with a high degree of empathy
• Self-starter with ability to multitask, prioritize and manage time effectively
• Ability to communicate clearly, present complex information to members, clients, pharmacies, providers, and other teams internally
• Ability to work accurately within protocols and follow appropriate escalation pathways for unique situations or where clarification is needed.

Eligibility & Pay Transparency

Our company is currently able to offer remote contract employment for this position exclusively to candidates residing in the following states: AR, AZ, FL, GA, KS, MO, OH, TN, TX, UT, VA, and WI. Please note that automated job board settings may display pay transparency details for additional states. However, we are unable to extend contract offers or hire individuals located outside of the listed eligible states at this time.

Zone A includes the following locations

San Francisco Bay Area - California Metro New York City - Connecticut, New Jersey, New York and Pennsylvania

Zone A Pay Range $22 - $22 USD

Zone B includes the following locations

California - outside of San Francisco Bay Area Metro Denver / Boulder - Colorado Metro District of Columbia - District of Columbia, Maryland, Virginia and West Virginia Metro Boston / Cambridge - Massachusetts and New Hampshire Metro Austin - Texas Metro Seattle - Washington

Zone B Pay Range $22 - $22 USD

Zone C includes all other locations not listed above, including

Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Vermont, Wisconsin, Wyoming Non metro Colorado, Connecticut, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Texas, Virginia, Washington, and West Virginia

Zone C Pay Range $22 - $22 USD

Compensation & Benefits

Base Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job-related knowledge, skills, and experience.

Total Rewards: In addition to base pay, this role may be eligible for bonuses, commissions, or equity. SmithRx offers a variety of benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance and 401(k). Individual offers are tailored to your geography, experience, skills, and education. Your recruiter can share more specific details during the hiring process. In the meantime, feel free to explore our comprehensive benefits here.