Pharmacy Technician (Seasonal)

SmithRx; Phoenix (AZ); Remote; USD 25,000 - 36,000; Full time

Job summary

SmithRx is seeking a remote, six-month contract Pharmacy Technician to assist members, providers and pharmacies in navigating prescriptions, verifying coverage, and processing prior authorization requests. You will triage cases and help ensure timely, clinically appropriate, cost-effective medication therapy.

Requirements include an active Pharmacy Technician license, 2–4 years’ PBM or health-plan experience, proficiency with Mac, MS Office and G-Suite, and strong communication, empathy and

Qualifications

• Active Pharmacy Technician license is required.
• PBM/health-plan prior authorization experience is preferred.
• Strong communication and empathy with the ability to multitask and follow protocols.

Responsibilities

• Verify eligibility and drug coverage to determine claims processing.
• Triage clinical review for prior authorization requests per protocols.
• Review prior authorizations and gather complete information from prescribers and pharmacies.
• Coordinate outreach to gather required data for authorization.
• Build and adjust authorizations within the claim adjudication system.
• Navigate drug products and formulations to support accurate adjudication.
• Assess workflows to support sound clinical decisions across departments.
• Assist across teams to guide processes for timely medication coverage.
• Determine when to refer to Pharmacist for denial and escalation.
• Reach out to external stakeholders for approvals on dollar-limited drugs.

Skills

Pharmacy technician experience

Prior authorization knowledge

Critical thinking

Empathy

Multitasking

Effective communication

Time management

Education

High School diploma or GED

Tools

Mac

MS Office

G-Suite

Job description

Who We Are

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

Who We Are

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary

This is a 6 month contract position where you will assist members, providers, pharmacies, and the internal SmithRx teams to navigate complexities of prescriptions to guide timely coverage of clinically appropriate, cost effective medication therapy in accordance with plan benefit design and clinical criteria for coverage. This may involve coordination of clinical review cases, checking coverage and plan rules, verification of submitted information, pharmacy and provider outreach, review of prior authorization requests within established protocols, and assisting to triage and troubleshoot questions and escalations. At SmithRx, we design customized benefit plans for our customers and you are at the forefront of helping navigate and execute drug access.

What you will do

• Verify eligibility and drug coverage under the plan benefit design to determine appropriate claims processing
• Responsible for triaging the process of clinical review for prior authorization requests at different levels as per established protocols
• Review prior authorization and similar requests under protocol using prior authorization criteria, claims history and plan benefit rules, including prescriber/pharmacy outreach to verify and gather complete required information
• Organize and prioritize multiple requests internally and externally to ensure timely prior authorization case management.
• Build and adjust authorizations under protocol within the claim adjudication system
• Use pharmacy technician experience to navigate drug products, formulations, and perform basic calculations to check and monitor accurate claims adjudication.
• Ability to critically assess and synthesize multiple workflows together in order to make a sound clinical decision
• Work across teams to coordinate outreach, address questions/escalations, and help guide processes and protocols for timely and appropriate medication coverage.
• Evaluate member clinical situation against medication policies and make a determination to approve or triage to Pharmacist for denial
• Critically assess when medications need to be sent for internal or external review based on synthesizing multiple protocols together
• Reach out to select external stakeholders for approval on drugs with dollar limits

What you will bring to SmithRx

• High School diploma or GED or equivalent work experience
• Active Pharmacy Technician license required
• 2-4 years of experience as a Pharmacy Technician
• Experience in prior authorization review (specifically working on the approval side at a PBM or health plan) preferred
• Proficiency in Mac, MS Office, G-Suite required
• Critical thinking to navigate complex customized benefit plans to make sound clinical decisions
• Active listening, conversational speaking skills, with a high degree of empathy
• Self-starter with ability to multitask, prioritize and manage time effectively
• Ability to communicate clearly, present complex information to members, clients, pharmacies, providers, and other teams internally
• Ability to work accurately within protocols and follow appropriate escalation pathways for unique situations or where clarification is needed.

Eligibility & Pay Transparency

Our company is currently able to offer remote contract employment for this position exclusively to candidates residing in the following states:

AR, AZ, FL, GA, KS, MO, OH, TN, TX, UT, VA, and WI.

Zone A includes the following locations: San Francisco Bay Area - California Metro New York City - Connecticut, New Jersey, New York and Pennsylvania

Zone A Pay Range: $22 USD - $22 USD

Zone B includes the following locations: California - outside of San Francisco Bay Area Metro Denver / Boulder - Colorado Metro District of Columbia - District of Columbia, Maryland, Virginia and West Virginia Metro Boston / Cambridge - Massachusetts and New Hampshire Metro Austin - Texas Metro Seattle - Washington

Zone B Pay Range: $22 USD - $22 USD

Zone C includes all other locations not listed above, including: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Vermont, Wisconsin, Wyoming Non metro Colorado, Connecticut, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Texas, Virginia, Washington, and West Virginia

Zone C Pay Range: $22 USD - $22 USD

Compensation & Benefits

• Base Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job-related knowledge, skills, and experience.
• Total Rewards: In addition to base pay, this role may be eligible for bonuses, commissions, or equity. SmithRx offers a variety of benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance and 401(k).

Individual offers are tailored to your geography, experience, skills, and education. Your recruiter can share more specific details during the hiring process. In the meantime, feel free to explore our comprehensive benefits here.